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As an Installation and Customer Service Representative, you will be required to understand and perform all aspects of Installation and Licensing Support, related to the normal day to day requests of MathWorks customers via phones, email, and the web. Majority of your time will be spent servicing both internal and external customer requests via the phone, mail, and the web. Must be resourceful, display excellent decision-making, problem-solving, conflict resolution skills, and show a proper amount of empathy for our customers. Teaming skills such as the ability to work with others, identifying and implementing suggestions for improvement, and actively participating in team meetings is also required. Must also be a champion for our customers.
You must have working knowledge of Windows, Linux, and Mac operating systems and the aptitude to learn our software license manager (FlexNet) and licensing model. Daily responsibilities will include (but not limited to):
You will also work with others at the MathWorks to solve customer problems and play a key role in advising and implementing changes to our license model and installation process.
In addition to the above duties and responsibilities, the job holder is required to perform other duties assigned by their manager from time to time.
It's the chance to collaborate with bright, passionate people. It's the opportunity to accelerate the pace of discovery, innovation, and learning in engineering and science. And it’s a commitment to doing the right thing—for each individual, our customers, and the local community. We cultivate an enjoyable, participatory, and rational environment that champions individual growth, appreciates diversity, encourages initiative, values collaboration, shares success, and rewards excellence.
MathWorks develops MATLAB and Simulink, the leading technical computing software used by engineers and scientists. The company employs more than 6,000 people in 16 countries, with headquarters in Natick, Massachusetts, USA. MathWorks is privately held and has been profitable every year since its founding in 1984.
YOU + MathWorks = Unlimited Possibilities
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The MathWorks, Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics. View The EEO is the Law poster and its supplement.
The pay transparency policy is available here.
MathWorks participates in E-Verify. View the E-Verify posters here.