About MathWorks: MathWorks is the leading developer of mathematical computing software for engineers and scientists. Our products, including MATLAB and Simulink, are used worldwide to accelerate the pace of engineering and science. We are committed to fostering innovation and providing exceptional support to our customers.
Job Summary: We are seeking an experienced and dynamic Application Engineering Manager to lead a team of application engineers in Beijing. The team is responsible for providing deep technical support to our customers, focusing on design automation products. The ideal candidate will have a strong technical background, excellent leadership skills, and a passion for customer success.
Responsibilities
Key Responsibilities:
Team Leadership: Manage and mentor a team of application engineers, fostering a collaborative and high-performance culture.
Customer Support: Oversee the delivery of deep technical support to customers, ensuring timely and effective resolution of complex issues.
Technical Expertise: Maintain a high level of technical expertise in design automation tools and methodologies, including MATLAB, Simulink, and related products.
Customer Engagement: Build and maintain strong relationships with key customers, understanding their needs and ensuring their success with MathWorks products.
Collaboration: Work closely with other teams, including sales, marketing, and product development, to align on customer needs and product improvements.
Training and Development: Identify training needs and opportunities for the team to enhance their technical and customer support skills.
Performance Management: Set clear goals and objectives for the team, monitor performance, and provide regular feedback and coaching.
Strategic Planning: Contribute to the strategic planning and execution of customer support initiatives, aligning with company goals and objectives.
Minimum Qualifications
A bachelor's degree and 7 years of professional work experience (or equivalent experience) is required. 2 years management experience is required.
Additional Qualifications
Qualifications:
Education: Bachelor’s or Master’s degree in Engineering, Computer Science, or a related field.
Experience: Minimum of 7 years of experience in a technical support or engineering role, with at least 2 years in a leadership or management position.
Technical Skills: Strong knowledge of design automation tools, such as MATLAB, Simulink, and related products. Experience with software development and debugging is a plus.
Leadership: Proven ability to lead and inspire a team, with excellent interpersonal and communication skills.
Customer Focus: A strong commitment to customer success, with the ability to understand and address complex technical issues.
Problem-Solving: Strong analytical and problem-solving skills, with the ability to think strategically and make data-driven decisions.
Language: Proficiency in English and Mandarin, both written and verbal.
It's the chance to collaborate with bright, passionate people. It's the opportunity to accelerate the pace of discovery, innovation, and learning in engineering and science. And it’s a commitment to doing the right thing—for each individual, our customers, and the local community. We cultivate an enjoyable, participatory, and rational environment that champions individual growth, appreciates diversity, encourages initiative, values collaboration, shares success, and rewards excellence.
MathWorks develops MATLAB and Simulink, the leading technical computing software used by engineers and scientists. The company employs more than 6,500 people in 16 countries, with headquarters in Natick, Massachusetts, USA. MathWorks is privately held and has been profitable every year since its founding in 1984.
Contact us if you need reasonable accommodation because of a disability in order to apply for a position.
The MathWorks, Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics. View the EEOC Know Your Rights poster.
MathWorks participates in E-Verify. View the E-Verify posters here.
Select a Web Site
Choose a web site to get translated content where available and see local events and offers. Based on your location, we recommend that you select: United States.
You can also select a web site from the following list
How to Get Best Site Performance
Select the China site (in Chinese or English) for best site performance. Other MathWorks country sites are not optimized for visits from your location.
