Why do I receive "There was a problem installing the support package. To resolve this issue, contact Technical Support"?

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Why do I receive "There was a problem installing the support package. To resolve this issue, contact Technical Support"?

Accepted Answer

MathWorks Support Team
MathWorks Support Team on 13 Oct 2021
This is a generic error that indicates several possible problems with the support package installation process. If you receive this error, please contact MathWorks Technical Support, and provide your installation log file. This file can be found at the following locations:
Windows: C:\Users\%username%\AppData\Local\Temp\mathworks_%username%.log (or %temp%)
macOS: $TMPDIR/mathworks_$LOGNAME.log
Linux: /tmp/mathworks_$LOGNAME.log
The log file may also give more specific error messages that may help resolve the error you are encountering.

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R2016b

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