while opening help documents in R2021a its give me crash report error & suddenly close the Matlab application. Can help me how to remove this error?

MATLAB Log File: C:\Users\FMCD\AppData\Local\Temp\matlab_crash_dump.1548-1

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MATLAB Log File

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Access violation detected at 2022-01-25 13:29:16 +0530

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Configuration:

Crash Decoding : Disabled - No sandbox or build area path

Crash Mode : continue (default)

Default Encoding : windows-1252

Deployed : false

Graphics Driver : Unknown hardware

Graphics card 1 : Intel Corporation ( 0x8086 ) Intel(R) HD Graphics 630 Version 23.20.16.4849 (2017-10-27)

Java Version : Java 1.8.0_202-b08 with Oracle Corporation Java HotSpot(TM) 64-Bit Server VM mixed mode

MATLAB Architecture : win64

MATLAB Entitlement ID : 6257193

MATLAB Root : C:\Program Files\Polyspace\R2021a

MATLAB Version : 9.10.0.1602886 (R2021a)

OpenGL : hardware

Operating System : Microsoft Windows 10 Pro

Process ID : 1548

Processor ID : x86 Family 6 Model 158 Stepping 9, GenuineIntel

Session Key : 3fc4ae97-9884-4f47-a51e-a31855726bc7

Window System : Version 10.0 (Build 16299)

Fault Count: 1

Abnormal termination:

Access violation

Current Thread: 'CrBrowserMain' id 12428

Register State (from fault):

RAX = 0000000000000000 RBX = 0000000000000001

RCX = 000002725c16ec20 RDX = 0000027258d69a20

RSP = 00000092423fe920 RBP = 0000000000000000

RSI = 0000027258d69a20 RDI = 0000027258d69a20

R8 = 0000000000000001 R9 = 000000000000003f

R10 = 0000000000000000 R11 = 00000092423fe990

R12 = 00000092423fed70 R13 = 0000027258d69a20

R14 = 00000092423febc8 R15 = 00000092423fed90

RIP = 00007ffe541fa2a7 EFL = 00010202

CS = 0033 FS = 0053 GS = 002b

Stack Trace (from fault):

[ 0] 0x00007ffe541fa2a7 C:\Program Files\Polyspace\R2021a\bin\win64\libcef.dll+16622247 cef_string_map_size+15524711

[ 1] 0x00007ffe556d29f7 C:\Program Files\Polyspace\R2021a\bin\win64\libcef.dll+38480375 cef_string_utf16_to_upper+04106930

[ 2] 0x00007ffe567ac53c C:\Program Files\Polyspace\R2021a\bin\win64\libcef.dll+56149308 VR_GetStringForHmdError+05223931

[ 3] 0x00007ffe567ac2f1 C:\Program Files\Polyspace\R2021a\bin\win64\libcef.dll+56148721 VR_GetStringForHmdError+05223344

[ 4] 0x00007ffe567abeaa C:\Program Files\Polyspace\R2021a\bin\win64\libcef.dll+56147626 VR_GetStringForHmdError+05222249

[ 5] 0x00007ffe5780852e C:\Program Files\Polyspace\R2021a\bin\win64\libcef.dll+73303342 VR_GetStringForHmdError+22377965

[ 6] 0x00007ffe532d4b95 C:\Program Files\Polyspace\R2021a\bin\win64\libcef.dll+00740245 cef_zip_reader_create+00437869

[ 7] 0x00007ffe553d3262 C:\Program Files\Polyspace\R2021a\bin\win64\libcef.dll+35336802 cef_string_utf16_to_upper+00963357

[ 8] 0x00007ffe55bf6aa5 C:\Program Files\Polyspace\R2021a\bin\win64\libcef.dll+43870885 GetHandleVerifier+00248181

[ 9] 0x00007ffe553d7463 C:\Program Files\Polyspace\R2021a\bin\win64\libcef.dll+35353699 cef_string_utf16_to_upper+00980254

[ 10] 0x00007ffe553d706b C:\Program Files\Polyspace\R2021a\bin\win64\libcef.dll+35352683 cef_string_utf16_to_upper+00979238

[ 11] 0x00007ffe553d1ca6 C:\Program Files\Polyspace\R2021a\bin\win64\libcef.dll+35331238 cef_string_utf16_to_upper+00957793

[ 12] 0x00007ffe553d2547 C:\Program Files\Polyspace\R2021a\bin\win64\libcef.dll+35333447 cef_string_utf16_to_upper+00960002

[ 13] 0x00007ffe553e1b68 C:\Program Files\Polyspace\R2021a\bin\win64\libcef.dll+35396456 cef_string_utf16_to_upper+01023011

[ 14] 0x00007ffe55345a71 C:\Program Files\Polyspace\R2021a\bin\win64\libcef.dll+34757233 cef_string_utf16_to_upper+00383788

[ 15] 0x00007ffe55bafdd9 C:\Program Files\Polyspace\R2021a\bin\win64\libcef.dll+43580889 cef_time_delta+00266853

[ 16] 0x00007ffe55bafb61 C:\Program Files\Polyspace\R2021a\bin\win64\libcef.dll+43580257 cef_time_delta+00266221

[ 17] 0x00007ffe55382764 C:\Program Files\Polyspace\R2021a\bin\win64\libcef.dll+35006308 cef_string_utf16_to_upper+00632863

[ 18] 0x00007ffe55381eee C:\Program Files\Polyspace\R2021a\bin\win64\libcef.dll+35004142 cef_string_utf16_to_upper+00630697

[ 19] 0x00007ffe55bb05d8 C:\Program Files\Polyspace\R2021a\bin\win64\libcef.dll+43582936 cef_time_delta+00268900

[ 20] 0x00007ffe55330a4e C:\Program Files\Polyspace\R2021a\bin\win64\libcef.dll+34671182 cef_string_utf16_to_upper+00297737

[ 21] 0x00007ffe55b5dbdd C:\Program Files\Polyspace\R2021a\bin\win64\libcef.dll+43244509 IsSandboxedProcess+03755176

[ 22] 0x00007ffe55387e6d C:\Program Files\Polyspace\R2021a\bin\win64\libcef.dll+35028589 cef_string_utf16_to_upper+00655144

[ 23] 0x00007ffebacc1fe4 C:\windows\System32\KERNEL32.DLL+00073700 BaseThreadInitThunk+00000020

[ 24] 0x00007ffebcd6efb1 C:\windows\SYSTEM32\ntdll.dll+00454577 RtlUserThreadStart+00000033

[Elad Kivelevitch]

A couple of clarification questions:

Can you provide more information about which command caused the crash?

Have you tried to contact the MathWorks support?

Answer 1

[Anirban]

You seem to be opening MATLAB from a Polyspace installation (for instance, something like C:\Program Files\Polyspace\R2021a\bin).

You have to open MATLAB from an actual MATLAB installation (for instance, something like C:\Program Files\MATLAB\R2021a\bin).

The version of MATLAB available with a Polyspace installation is not meant to be used and is not usable. To use Polyspace with MATLAB, you have to link the two installations (which come in separate folders). See Integrate Polyspace with MATLAB and Simulink.

If the problem persists, please contact MathWorks Technical Support.