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how to download without corrupting files

Asked by Douglas Campbell on 12 Sep 2019
Case Number is 03777028
Yes, I have disabled security software on my machine, but have not whitelisted the ports. would that be under the TCIP settings? I tried using the servers that were listed on a form that came up along with both the server addresses and the ports and got some type of error, but not sure of the exact nature and then I tried it again without the server and port info without success. I am thinking about using an ethernet cable directly to the router at home and using google chrome to see if that works. I may have to go to the option of getting a disk sent if that doesn't work.
I am not a whiz at systems stuff, but have been reasonably successful in downloading software packages. Should I uninstall the previous installation of Matlab before I try downloading again? I get the zip file that extracts each time that I download and figured it was just overwriting the previous file with the new file from my downloads folder to the designated folder on my C:\ drive on my computer. It ususally completes the MATLAB installation, but when some of the additional packages provided with the student version load,
I start getting the error messages. I was able to start MATLAB, but then got the Fatal error message concerning some java related information. I looked for a way to enable javascript on chrome, but did not find it. I did enalble popups as suggested on the MATLAB
website.
Thanks for your help,
Doug Campbell
864-981-0147

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