Application Support Engineer
Job Summary
- Job: 34912-HOGI
- Location: JP-Tokyo
- Department: Technical Sales Engineering
As an Application Support Engineer, you will play a key and valued role in ensuring our customers' success with MATLAB and the suite of MathWorks products. Your responsibilities will include resolving customer-reported issues across a wide range of products, applications, and industries. You will provide essential technical support primarily to customers who utilize MATLAB/Simulink as a platform for the Model-Based Design(MBD) process in cutting edge product development. Additionally, by offering insightful feedback to our development team, you will significantly contribute to the continuous improvement of our product lines. The feedback you provide will be invaluable in understanding and addressing the needs of our customers. This role as an Application Support Engineer offers you the opportunity to identify and develop your technical, professional, and personal skills, paving the way for a rewarding and successful technical career at MathWorks.
Responsibilities
You will provide technical support services to customers involved in embedded control system development using MathWorks products. Your responsibilities willinclude:
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Providing solutions to resolve customerissues by leveraging MATLAB / Simulink as the standard tool for embedded control system development
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Demonstrating detailed usage for embedded applications using basic examples, when necessary
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Resolving complex problems, such as those caused by the technical operation of multiple products,during the practical stage of the Model-BasedDesign (MBD)process
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Contributing to the resolution of customers issues by understanding their advanced research and development needs and providing feedback to developers
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Collaborating with appropriate departmentswhen it becomes difficult to provide direct or simple solutions cannot be provided to customers
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Creating articles (FAQs) to accumulate technical knowledge and provide a self-service answer system to customers.
Minimum Qualifications
- A bachelor's degree and 3 years of professional work experience (or a master's degree, or equivalent experience) is required.
Additional Qualifications
The MathWorks has a passion for lifelong learning anchored in its core values. Because this position is extremely challenging and involves continuous learning and development, you must be extremely motivated and love to learn.
We also require:
- Excellent verbal and written communication skills in Japanese required
- Strong commitment to learning and personal development
- English skills for reading documentations and writing emails
Pluses:
- Awareness of developing control design algorithms or embedded software
- Experience with automatic code generation and validation & verification
- Knowledge of MATLAB / Simulink
- Knowledge of other MathWorks products
Why MathWorks?
It's the chance to collaborate with bright, passionate people. It's the opportunity to accelerate the pace of discovery, innovation, and learning in engineering and science. And it’s a commitment to doing the right thing—for each individual, our customers, and the local community. We cultivate an enjoyable, participatory, and rational environment that champions individual growth, encourages initiative, values collaboration, shares success, and rewards excellence.
MathWorks develops MATLAB and Simulink, the leading technical computing software used by engineers and scientists. The company employs more than 6,500 people in 16 countries, with headquarters in Natick, Massachusetts, USA. MathWorks is privately held and has been profitable every year since its founding in 1984.
YOU + MathWorks = Unlimited Possibilities
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- Job: 34912-HOGI
- Location: JP-Tokyo
- Department: Technical Sales Engineering
