- Check proxy settings: If using a proxy server, ensure that it is configured correctly. Incorrect proxy settings can cause delays while logging in.
- Check firewall settings: If a firewall is enabled, ensure that it is not blocking the MATLAB Add-Ons website.
- Try logging in from a different device: Try logging in from a different device. This will help determine if the issue is with the MATLAB installation or with your account.
- Check internet connection: Slow internet speed can cause delays while logging in. Ensure having a stable and fast internet connection.
How to solve the problem of login delaying in addon?
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To download 'Image Processing Toolbox', I tried login.
However login is delaying until 5min, 10min, and ever. It just stays like that, showing on the picture.
Plz let me know how to solve this problem. Thanks.
![](https://www.mathworks.com/matlabcentral/answers/uploaded_files/1350714/image.png)
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Answers (1)
Dhruv
on 21 Apr 2023
There could be several reasons for experiencing delays while logging in to the MATLAB Add-Ons account. Some possible solutions that can be tried are:
If none of the above solutions work, try clearing the MATLAB cache. Hopefully, one of these will help resolve the issue.
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