TATA ServiceSage: A Gen AI–Based RCA Chat Assistant
Bhakti Kalghatgi, Tata Motors
Shubham Gupta, Tata Motors
The AI-powered ServiceSage chatbot for Tata Motors vehicles harnesses advanced natural language processing (NLP) and generative AI technologies to transform vehicle diagnostics and maintenance. Built on a retrieval-augmented generation (RAG) architecture, this intelligent system integrates large language models (LLMs) to efficiently extract and interpret complex information from service manuals. This approach enables ServiceSage to offer dynamic diagnostic capabilities, enabling precise, real-time query resolution.
ServiceSage retains chat history for contextual continuity and leverages continuous learning algorithms to evolve based on user feedback, ensuring that the system adapts and improves over time. Designed to enhance operational efficiency, the system significantly improves diagnostic accuracy, reduces repair times, and elevates the overall service experience for both technicians and vehicle owners. By offering up-to-date, context-aware, and accurate support, ServiceSage sets a new standard for automotive service operations.
Published: 22 Dec 2024