Error when login to Polyspace Access via web server

Suddenly we can no longer login to the Polyspace Bug Finder Access instance. After supplying credentials we see after a few seconds that the three jumping circles becomes red and we get the text "An unexpected error has occurred.".

What I have done so far

Activating debug mode, try to login, inspecting docker container logs: The only log i could see that was suspicious is the logs from the web server that periodically prints out:

--> [03-09-2021 at 17:53:45.973]-[qtp1090057640-12] *.security.RequestProcessor.isXMLHttpRequest(...) at 92| 
User-Agent: curl/7.58.0
Accept: */*
Host: localhost:9443

--> [03-09-2021 at 17:53:45.974]-[qtp1090057640-12] *.security.RequestProcessor.isXMLHttpRequest(...) at 94| X-Requested-With from header: null
--> [03-09-2021 at 17:53:45.974]-[qtp1090057640-12] *.security.token.TokenAuthenticationFilter.attemptAuthentication(...) at 76| Failed to extract and parse token from request. Cause is: null
--> [03-09-2021 at 17:53:45.975]-[qtp1090057640-12] *.security.token.TokenAuthenticationFailureHandler.onAuthenticationFailure(...) at 51| FirewalledRequest[ Request(GET //localhost:9443/metrics/index.html)@7cc6d972]
-!> [03-09-2021 at 17:53:45.975]-[qtp1090057640-12] *.security.token.TokenAuthenticationFailureHandler.onAuthenticationFailure(...) at 67| Access token absent from request!
--> [03-09-2021 at 17:53:45.976]-[qtp1090057640-12] *.security.RequestProcessor.isXMLHttpRequest(...) at 92| 
User-Agent: curl/7.58.0
Accept: */*
Host: localhost:9443

--> [03-09-2021 at 17:53:45.976]-[qtp1090057640-12] *.security.RequestProcessor.isXMLHttpRequest(...) at 94| X-Requested-With from header: null
--> [03-09-2021 at 17:53:45.976]-[qtp1090057640-12] *.service.util.RedirectResponseConfigurer.configureRedirectResponse(...) at 46| Configuring redirect response to /authn/signin?&title=/static/images/polyspace_title_logo.svg&continue=%2Fmetrics%2Findex.html

But I don't know if this is a problem or if these lines usally show up. In the same log i did not see anything during login that indicates that there is an issue.

Also, I have verified that it is possible to login to the Access instance using CLI tool (e.g. polyspace-access -list-project), both using an encrypted password and a normally typed one.

Moreover, I have tried

• In the Cluster Admin: Restart Apps
• In the Cluster Admin: Delete Apps, Restart Apps
• In the Cluster Admin: Delete Apps. Kill any Polyspace docker containers. Start up the cluster Admin. In the Cluster Admin, Restart Apps

What can I do to troubleshoot this issue further?

Or do you have other guidence for me in regards to this issue?

Answer 1

[Anirban]

Please contact MathWorks Technical Support for further assistance with this issue: https://www.mathworks.com/support/contact_us.html