Support Package fails to download third party software

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this is happning all the time now:
The answers just don't help there are two .. but eventuly you end up with the download error again this use to work .. what is wrong.
  2 Comments
ali
ali on 18 Oct 2024
I am using the 2018b version, it gives me the same error, what should I do?

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Answers (1)

Rishav
Rishav on 3 Oct 2023
Hi Arne,
This error occurs when correct zip file path is incorrect. Please examine the log file to identify the correct zip file path that the installer is trying to use.
By copying the zip file into the correct folder, you will be able to install the package successfully.
Thank you,
Rishav Saha
  1 Comment
ali
ali on 18 Oct 2024
Where is the correct folder?
Where is the exact address to copy the compressed file?

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