Segmentation violation detected MATLAB has encountered an internal problem

I am using RHEL 7 operating system 3.10.0-1160.24.1.el7.x86_64. on starting matlab I am facing the below issue

MATLAB crash file:/home/DST-CSRI/matlab_crash_dump.23144-1:

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Segmentation violation detected at Tue Mar 05 11:51:44 2024 +0530

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Configuration:

Crash Decoding : Disabled - No sandbox or build area path

Crash Mode : continue (default)

Default Encoding : UTF-8

Deployed : false

Desktop Environment : GNOME-Classic:GNOME

GNU C Library : 2.17 stable

Java Version : Java 1.8.0_181-b13 with Oracle Corporation Java HotSpot(TM) 64-Bit Server VM mixed mode

MATLAB Architecture : glnxa64

MATLAB Entitlement ID : 6225069

MATLAB Root : /usr/local/MATLAB/R2019a

MATLAB Version : 9.6.0.1114505 (R2019a) Update 2

Operating System : Linux 3.10.0-1160.24.1.el7.x86_64 #1 SMP Thu Mar 25 21:21:56 UTC 2021 x86_64

Process ID : 23144

Processor ID : x86 Family 6 Model 85 Stepping 4, GenuineIntel

Session Key : 65b89086-2d01-4eb6-951f-7b1549df9bd7

Static TLS mitigation : Enabled: Full

Window System : The X.Org Foundation (12004000), display :0

Fault Count: 1

Abnormal termination:

Segmentation violation

Register State (from fault):

RAX = 0000000000000058 RBX = 0000000000000000

RCX = 0000000000000000 RDX = 0000000000000008

RSP = 00007f9bd16bccf0 RBP = 00007f9bb4007b40

RSI = 0000000000000000 RDI = 00007f9bb4007b40

R8 = 00007f9cb6115f99 R9 = 0000000000000007

R10 = 0000000000000000 R11 = 0000000000000000

R12 = 0000000000000058 R13 = 00007f9bd16bcdd0

R14 = 000000000000000a R15 = 00007f9bd16bcd50

RIP = 00007f9cb5ffcfb8 EFL = 0000000000010202

CS = 0033 FS = 0000 GS = 0000

Stack Trace (from fault):

[ 0] 0x00007f9cb5ffcfb8 /lib64/libc.so.6+00454584 fputs+00000024

[ 1] 0x00007f9c9801e82f /usr/local/MATLAB/R2019a/bin/glnxa64/libmwparser_alias.so+00059439

[ 2] 0x00007f9c98017029 /usr/local/MATLAB/R2019a/bin/glnxa64/libmwparser_alias.so+00028713

[ 3] 0x00007f9c980148ff /usr/local/MATLAB/R2019a/bin/glnxa64/libmwparser_alias.so+00018687 _ZN12parser_alias22FlexBisonParserAdapter5parseERKNSt7__cxx1112basic_stringIDsSt11char_traitsIDsESaIDsEEE+00000063

[ 4] 0x00007f9c92592028 /usr/local/MATLAB/R2019a/bin/glnxa64/libmwmcos_impl.so+02535464

[ 5] 0x00007f9c9258f8b1 /usr/local/MATLAB/R2019a/bin/glnxa64/libmwmcos_impl.so+02525361

[ 6] 0x00007f9c92595782 /usr/local/MATLAB/R2019a/bin/glnxa64/libmwmcos_impl.so+02549634

[ 7] 0x00007f9c927a0ec0 /usr/local/MATLAB/R2019a/bin/glnxa64/libmwmcos_impl.so+04693696

[ 8] 0x00007f9c9d9e0a4c /usr/local/MATLAB/R2019a/bin/glnxa64/libmwtabcompletion.so+00936524 _ZN7mwboost6detail8function26void_function_obj_invoker1IZN10foundation7msg_svc8eventmgr8EventMgr9subscribeIN9MathWorks14PathManagement23PathHasBeenChangedEventEPFvRKSA_EEESt10unique_ptrINS5_10ConnectionESt14default_deleteISG_EERKT0_EUlRKNS5_9BaseEventEE_vSP_E6invokeERNS1_15function_bufferESP_+00000204

[ 9] 0x00007f9cb4a8de2b /usr/local/MATLAB/R2019a/bin/glnxa64/libmwms.so+02227755 _ZN10foundation7msg_svc8eventmgr6detail10UserCbPack6invokeERKNS1_9BaseEventE+00001147

[ 10] 0x00007f9cb4aad102 /usr/local/MATLAB/R2019a/bin/glnxa64/libmwms.so+02355458

[ 11] 0x00007f9cb4ab0795 /usr/local/MATLAB/R2019a/bin/glnxa64/libmwms.so+02369429

[ 12] 0x00007f9cb4acc64b /usr/local/MATLAB/R2019a/bin/glnxa64/libmwms.so+02483787

[ 13] 0x00007f9cb4ad0436 /usr/local/MATLAB/R2019a/bin/glnxa64/libmwms.so+02499638

[ 14] 0x00007f9cb4ad072c /usr/local/MATLAB/R2019a/bin/glnxa64/libmwms.so+02500396

[ 15] 0x00007f9cb4acfba7 /usr/local/MATLAB/R2019a/bin/glnxa64/libmwms.so+02497447

[ 16] 0x00007f9cb4aacbec /usr/local/MATLAB/R2019a/bin/glnxa64/libmwms.so+02354156

[ 17] 0x00007f9cb4aab821 /usr/local/MATLAB/R2019a/bin/glnxa64/libmwms.so+02349089

[ 18] 0x00007f9cb5959bdd /usr/local/MATLAB/R2019a/bin/glnxa64/libmwboost_thread.so.1.65.1+00080861

[ 19] 0x00007f9cb68fbea5 /lib64/libpthread.so.0+00032421

[ 20] 0x00007f9cb608c9fd /lib64/libc.so.6+01042941 clone+00000109

[ 21] 0x0000000000000000 <unknown-module>+00000000

[John P John]

Even I tried changing the

sudo mv libstdc++.so.6 libstdc++.so.6.old

at /usr/local/MATLAB/R2019a/sys/os/glnxa64

but now the error is

Segmentation violation detected at Tue Mar 05 18:18:29 2024 +0530

--------------------------------------------------------------------------------

Configuration:

Crash Decoding : Disabled - No sandbox or build area path

Crash Mode : continue (default)

Default Encoding : UTF-8

Deployed : false

Desktop Environment : GNOME-Classic:GNOME

GNU C Library : 2.17 stable

Java Version : Java 1.8.0_181-b13 with Oracle Corporation Java HotSpot(TM) 64-Bit Server VM mixed mode

MATLAB Architecture : glnxa64

MATLAB Entitlement ID : 6225069

MATLAB Root : /usr/local/MATLAB/R2019a

MATLAB Version : 9.6.0.1114505 (R2019a) Update 2

Operating System : Linux 3.10.0-1160.24.1.el7.x86_64 #1 SMP Thu Mar 25 21:21:56 UTC 2021 x86_64

Process ID : 11137

Processor ID : x86 Family 6 Model 85 Stepping 4, GenuineIntel

Session Key : d8dfe199-35f0-405e-b4ea-c03940d5381d

Static TLS mitigation : Enabled: Full

Window System : The X.Org Foundation (12004000), display :0

Fault Count: 1

Abnormal termination:

Segmentation violation

Register State (from fault):

RAX = 0000000000000058 RBX = 0000000000000000

RCX = 0000000000000010 RDX = 0000000000000008

RSP = 00007f143fffdcf0 RBP = 00007f1438007910

RSI = 0000000000000000 RDI = 00007f1438007910

R8 = 00007f1540b11f99 R9 = 0000000000000007

R10 = 0000000000000000 R11 = 0000000000000000

R12 = 0000000000000058 R13 = 00007f143fffddd0

R14 = 000000000000000a R15 = 00007f143fffdd50

RIP = 00007f15409f8fb8 EFL = 0000000000010202

CS = 0033 FS = 0000 GS = 0000

Stack Trace (from fault):

[ 0] 0x00007f15409f8fb8 /lib64/libc.so.6+00454584 fputs+00000024

[ 1] 0x00007f15227ae82f /usr/local/MATLAB/R2019a/bin/glnxa64/libmwparser_alias.so+00059439

[ 2] 0x00007f15227a7029 /usr/local/MATLAB/R2019a/bin/glnxa64/libmwparser_alias.so+00028713

[ 3] 0x00007f15227a48ff /usr/local/MATLAB/R2019a/bin/glnxa64/libmwparser_alias.so+00018687 _ZN12parser_alias22FlexBisonParserAdapter5parseERKNSt7__cxx1112basic_stringIDsSt11char_traitsIDsESaIDsEEE+00000063

[ 4] 0x00007f1520f98028 /usr/local/MATLAB/R2019a/bin/glnxa64/libmwmcos_impl.so+02535464

[ 5] 0x00007f1520f958b1 /usr/local/MATLAB/R2019a/bin/glnxa64/libmwmcos_impl.so+02525361

[ 6] 0x00007f1520f9b782 /usr/local/MATLAB/R2019a/bin/glnxa64/libmwmcos_impl.so+02549634

[ 7] 0x00007f15211a6ec0 /usr/local/MATLAB/R2019a/bin/glnxa64/libmwmcos_impl.so+04693696

[ 8] 0x00007f15283e3a4c /usr/local/MATLAB/R2019a/bin/glnxa64/libmwtabcompletion.so+00936524 _ZN7mwboost6detail8function26void_function_obj_invoker1IZN10foundation7msg_svc8eventmgr8EventMgr9subscribeIN9MathWorks14PathManagement23PathHasBeenChangedEventEPFvRKSA_EEESt10unique_ptrINS5_10ConnectionESt14default_deleteISG_EERKT0_EUlRKNS5_9BaseEventEE_vSP_E6invokeERNS1_15function_bufferESP_+00000204

[ 9] 0x00007f153f489e2b /usr/local/MATLAB/R2019a/bin/glnxa64/libmwms.so+02227755 _ZN10foundation7msg_svc8eventmgr6detail10UserCbPack6invokeERKNS1_9BaseEventE+00001147

[ 10] 0x00007f153f4a9102 /usr/local/MATLAB/R2019a/bin/glnxa64/libmwms.so+02355458

[ 11] 0x00007f153f4ac795 /usr/local/MATLAB/R2019a/bin/glnxa64/libmwms.so+02369429

[ 12] 0x00007f153f4c864b /usr/local/MATLAB/R2019a/bin/glnxa64/libmwms.so+02483787

[ 13] 0x00007f153f4cc436 /usr/local/MATLAB/R2019a/bin/glnxa64/libmwms.so+02499638

[ 14] 0x00007f153f4cc72c /usr/local/MATLAB/R2019a/bin/glnxa64/libmwms.so+02500396

[ 15] 0x00007f153f4cbba7 /usr/local/MATLAB/R2019a/bin/glnxa64/libmwms.so+02497447

[ 16] 0x00007f153f4a8bec /usr/local/MATLAB/R2019a/bin/glnxa64/libmwms.so+02354156

[ 17] 0x00007f153f4a7821 /usr/local/MATLAB/R2019a/bin/glnxa64/libmwms.so+02349089

[ 18] 0x00007f1540355bdd /usr/local/MATLAB/R2019a/bin/glnxa64/libmwboost_thread.so.1.65.1+00080861

[ 19] 0x00007f15412f7ea5 /lib64/libpthread.so.0+00032421

[ 20] 0x00007f1540a889fd /lib64/libc.so.6+01042941 clone+00000109

[ 21] 0x0000000000000000 <unknown-module>+00000000

Answer 1

[Gyan Vaibhav]

Hi John,

So as from the stack trace I think both the traces give the same error. To answer you better it would be nice, if you can tell us, were you able to use MATLAB before, and it has started crashing, or have you just installed and it fails to start.

As from the trace, it seems that MATLAB can't find the symbolic link to /lib64/libc.so.6.

Here are a few things that you can try:

1. If you have a fresh install, you can try re-installing following the official linux installation guide, on the Mathworks page. https://www.mathworks.com/help/install/ug/install-products-with-internet-connection.html
2. Follow this answer to create the symbolic link, and then try restarting MATLAB. https://www.mathworks.com/matlabcentral/answers/95976-why-do-i-get-a-libc-so-6-not-found-error-when-launching-matlab-in-ubuntu
3. Reinstall the libc.so.6 library. For that you can follow this page https://www.golinuxcloud.com/how-do-i-install-the-linux-library-libc-so-6/

Hope this helps.

Thanks

Gyan