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MATLAB 2016b Vex Arm Cortex Microcontroller Error installing: There was a error downloading third party software. What does this mean and how do I fix it?

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Winter Bragg
Winter Bragg on 20 Sep 2016
Closed: MATLAB Answer Bot on 20 Aug 2021
We have tried both download and installation methods for the Vex support package, but we get this error every time. The error says "There was a problem downloading the third-party software. To resolve this issue, contact Technical Support." Technical Support is a link to a MathWorks page that does not exist. We have never experienced this problem in past years of our BEST Robotics competition, and it is imperative that we are able to install the support package. If anyone could help us we would greatly appreciate it.
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Sandeep Math
Sandeep Math on 30 Sep 2016
Winter,
There was a known issue with the VEX support package during your date of installation. it has been fixed. Please try installing it again. If you still have trouble, could you please send us an email at bestrobotics@mathworks.com?
Thanks Sandeep MathWorks

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