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Why do I receive an Error regarding third party software when Downloading or Installing a support package?

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Why do I get an Error regarding third party software when Downloading or Installing a support package?

Accepted Answer

MathWorks Support Team
MathWorks Support Team on 23 Sep 2019
Edited: MathWorks Support Team on 23 Sep 2019
Errors regarding third party software received during support package installation are usually resolved by performing a clean installation of the support package or by following the offline support package installation method.
How do I perform a clean re-installation of a Support Package?
If you are still experiencing this error, try an offline installation:
How do I Download and Install a Support Package on an Offline Machine?
If neither of the previous solutions work, please contact MathWorks Support and provide us with a copy of your log file:
Where are the MATLAB installation log files located?

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cui
cui on 23 Sep 2020
The domestic Internet speed is too slow to access foreign servers and is prone to errors. It is strong recommended that Mathworks put the third-party package on google drive or baidu network disk.
The vast majority of Chinese people cannot access (the download speed is abnormally slow)
cui
cui on 28 Oct 2020 at 8:03
I Download and Install a Support Package on an Offline Machine,still need download packages,when i download arduino support package, it errors:
----------------C:\Users\myname\AppData\Local\Temp\mathworks_myname.log---------------------------
(十月 28, 2020 16:27:04) Download Error: Failed to download the third-party software: Adafruit BNO055 Sensor Library
This is required by:MATLAB Support Package for Arduino Hardware
To resolve this issue, see this MATLAB Answer.
at com.mathworks.supportsoftwareinstaller.api.DownloadAPI.download3pContent(DownloadAPI.java:275)
at com.mathworks.supportsoftwareinstaller.api.DownloadAPI.downloadSP(DownloadAPI.java:110)
at com.mathworks.supportsoftwareinstaller.servicebridge_impl.SSIDownloadAndInstallServiceBridgeImpl.downloadSupportPackage(SSIDownloadAndInstallServiceBridgeImpl.java:149)
at com.mathworks.supportsoftwareinstaller.servicebridge_impl.SSIDownloadAndInstallServiceBridgeImpl.downloadAndInstallSupportPackage(SSIDownloadAndInstallServiceBridgeImpl.java:141)
at com.mathworks.supportsoftwareinstaller.servicebridge_impl.SSIDownloadAndInstallServiceBridgeImpl.downloadAndInstallSPEntryPointWithOverrides(SSIDownloadAndInstallServiceBridgeImpl.java:89)
at com.mathworks.supportsoftwareinstaller.servicebridge_impl.SSIDownloadAndInstallServiceBridgeImpl.startDownloadAndInstall(SSIDownloadAndInstallServiceBridgeImpl.java:46)
at com.mathworks.supportsoftwareinstaller.services.DownloadAndInstallService.downloadAndInstallSPEntryPoint(DownloadAndInstallService.java:23)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at com.mathworks.installservicehandler.JsonPassThroughResponseWrapper.getData(JsonPassThroughResponseWrapper.java:24)
at com.mathworks.installservicehandler.JsonPassThroughResponseWrapper.getData(JsonPassThroughResponseWrapper.java:10)
at com.mathworks.connector.cosg.impl.CosgServiceProvider.deliver(CosgServiceProvider.java:76)
at com.mathworks.connector.impl.ConnectorImpl.handle(ConnectorImpl.java:64)
at com.mathworks.connector.impl.ContextImpl.handle(ContextImpl.java:182)
at com.mathworks.connector.native_bridge.impl.NativeBridgeImpl.handle(NativeBridgeImpl.java:25)
at com.mathworks.connector.native_bridge.NativeBridge.fromNative(NativeBridge.java:23)
Caused by: java.lang.Exception: 3P Download: 3p\adafruitbno055.instrset_win64_1582677917: connect timed out
at com.mathworks.supportsoftwareinstaller.api.DownloadAPI.download3pContent(DownloadAPI.java:274)
... 17 more
(十月 28, 2020 16:27:04) SSI downloadAndInstallSP Response: {"exception": {"cause":"3P Download: 3p\\adafruitbno055.instrset_win64_1582677917: connect timed out","title":"Download Error","message":"Failed to download the third-party software: Adafruit BNO055 Sensor Library
This is required by:MATLAB Support Package for Arduino Hardware
To resolve this issue, see this MATLAB Answer.","type":"ERROR"}}
-------------------------contact MathWorks support------------------------------------------
no next step ???

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More Answers (8)

arsha rathi
arsha rathi on 28 Dec 2018
Hello,
I am getting following error while downloading any support package in MATLAB 2017a. Please help me for fixing this problem.
error.jpg
Thank you.

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Arafat Mukasa
Arafat Mukasa on 23 Dec 2017
I faced the same problem while installing several support packages such as Matlab and simulink for Arduino. I strongly suggest you use an internet connection that is very fast (I recommend you use Ethernet/cable instead of wi-fi). This is what I did and the entire process was a success. Please let your fist priority be a super fast internet connection before seeking out for advanced solutions such as proxy/firewall settings. Am very optimistic this will help since it helped me too. Wish you all the best.

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febin m
febin m on 12 Feb 2019
(Feb 12, 2019 16:10:52) SSI downloadAndInstallSP Response: {"exception": {"message":"There was a problem downloading the third-party software. To resolve this issue, contact Technical Support","title":"Download Error","cause":"Received fatal alert: protocol_version"}}
can you help me with this problem


Wenshan He
Wenshan He on 24 Jul 2020
How can I fix it,Please help

  4 Comments

Show 1 older comment
cui
cui on 28 Oct 2020 at 8:05
国内网速访问国外服务器太慢了,容易出错,建议mathworks把第三方包放在google drive或者baidu网盘
cui
cui on 28 Oct 2020 at 8:05
The domestic Internet speed is too slow to access foreign servers and is prone to errors. It is recommended that Mathworks put the third-party package on google drive or baidu network disk

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碧婷 雷
碧婷 雷 on 18 Sep 2020
Why do I get an Error regarding third party software when Downloading or Installing a support package?

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Emiliano Marachlian
Emiliano Marachlian on 23 Sep 2020
Hello I am trying to install the arduino package support in my matlab R2018b but I am having the same problem:
----------------
Download Error
Failed to download the third-party software:
  • Arduino software
This is required by:
  • MATLAB Support Package for Arduino Hardware
To resolve this issue, see this MATLAB Answer.
---------------
Could you help me, because it is supouse that this error should not apear in versions up to R2017, doesn't it?
thanks,
Emiliano

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