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Why do I receive an Error regarding third party software when Downloading or Installing a support package?

Why do I get an Error regarding third party software when Downloading or Installing a support package?

8 Answers

Answer by MathWorks Support Team on 23 Sep 2019 at 4:00
Edited by MathWorks Support Team on 23 Sep 2019 at 14:54
 Accepted Answer

Errors regarding third party software received during support package installation are usually resolved by performing a clean installation of the support package or by following the offline support package installation method.
How do I perform a clean re-installation of a Support Package?
If you are still experiencing this error, try an offline installation:
How do I Download and Install a Support Package on an Offline Machine?
If neither of the previous solutions work, please contact MathWorks Support and provide us with a copy of your log file:
Where are the MATLAB installation log files located?

  2 Comments

Also, please consider the following, am very sure it might. I faced the same problem while installing several support packages such as Matlab and simulink for Arduino. I strongly suggest you use an internet connection that is very fast (I recommend you use Ethernet/cable instead of wi-fi). This is what I did and the entire process was a success. Please let your fist priority be a super fast internet connection before seeking out for advanced solutions such as proxy/firewall settings. Am very optimistic this will help since it helped me too. Wish you all the best.
Very good suggestion! This happened to me when trying to install support packages at home and it was just impossible, but at work it went smoothly.

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Answer by arsha rathi on 28 Dec 2018

Hello,
I am getting following error while downloading any support package in MATLAB 2017a. Please help me for fixing this problem.
error.jpg
Thank you.

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Answer by amer ibrahem on 30 Aug 2017

why not webcam installtion in your matlab 2017a

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Answer by Arafat Mukasa on 23 Dec 2017

I faced the same problem while installing several support packages such as Matlab and simulink for Arduino. I strongly suggest you use an internet connection that is very fast (I recommend you use Ethernet/cable instead of wi-fi). This is what I did and the entire process was a success. Please let your fist priority be a super fast internet connection before seeking out for advanced solutions such as proxy/firewall settings. Am very optimistic this will help since it helped me too. Wish you all the best.

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Answer by Umar Farooq on 16 Dec 2018

There was a problem downloading the third-party software. To resolve this issue, contact Technical Support

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Answer by febin m
on 12 Feb 2019

(Feb 12, 2019 16:10:52) SSI downloadAndInstallSP Response: {"exception": {"message":"There was a problem downloading the third-party software. To resolve this issue, contact Technical Support","title":"Download Error","cause":"Received fatal alert: protocol_version"}}
can you help me with this problem

  1 Comment

Hi,
If you are still experiencing this issue, please contact MathWorks support:
-Justin

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