Why do I get a message "You must verify your university login information" or error code 2112 when trying install or activate MATLAB?

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Why do I get a message "You must verify your university login information" or an error code 2112 when attempting to install or activate MATLAB?

Accepted Answer

MathWorks Support Team
MathWorks Support Team on 20 Sep 2022 at 4:00
Edited: MathWorks Support Team on 20 Sep 2022 at 23:12
This message means your University's license is using Shibboleth Identity Management. In order to proceed you must click on the link provided and input your University credentials to verify you are a current member of the University. After you enter your credentials and you are still a current member of the University, you will be able to proceed with the installation/activation.
If you receive error 2112 and you are not properly redirected to your school's login page, you may need to reverify your license before completing the installation. To reverify, go to matlab.mathworks.com and log in to your MathWorks account using your student email address.
Alternatively, you can reverify using your campus portal page. Search mathworks.com for the name of your school and click on the page that says your school's name followed by "MATLAB Access for Everyone". Then click the "Sign in to get started" button and authenticate on your school's login page.
  7 Comments
Adam Snyder
Adam Snyder on 9 Aug 2022
Edited: Adam Snyder on 9 Aug 2022
Qiaohui He, what did they say? I am having this problem yet again! I must have gotten past it somehow last yeay, but now I can't remember what I did...
Ah! I just figured it out. In my case, I have many licenses to choose from. One is "individual" and one is "designated computer" (among others). All of them have the same license number. If I select the "individual" license, I get stuck in the infinite authentication loop. However, selecting the "designated computer" license seemed to work ok.

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More Answers (7)

Niklas Griessbaum
Niklas Griessbaum on 27 Apr 2019
a year later and the same problem still exists. How frustrating.

Leo Simon
Leo Simon on 3 May 2020
It's a year later still, and this problem still isn't fixed. WHY ISN'T MATHWORKS LISTENING????
We need to be able to install additional packages.

samuel karanja
samuel karanja on 7 Apr 2021
a year later problem still there

Seyyedalireza Seyyedmousavi
This is really frustrating. No solution after 3-4 years.
  2 Comments
Julio Cesar Gonzalez-saenz
Thanks Hans. I copied the entire message into libre. Do not use a text editor. But, don't you think it will be nicer if this is fixed?

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David Duran
David Duran on 16 Sep 2022 at 18:09
For the realease 2022b i get this message and after it, the link doesn't work and i can't activate my license.
  4 Comments

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Victor Henkow
Victor Henkow on 5 Apr 2022
Edited: John Kelly on 11 Apr 2022
Still a year later and no fix. I cannot even contact the suport because I need my license number, which is the problem in the first place. At least now I am sure that I will never pay for a MATLAb license with my own money. Who would pay for a license from a company who cannot fix a simple bug in more than four years

Jeppe Langaa
Jeppe Langaa on 22 Apr 2022
A quick fix when the link is not working, is to go to MATLAB online and activate it from there. It solved it for me at least.

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