Why do I get a message "You must verify your university login information" or error code 2112 when trying install or activate MATLAB?
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MathWorks Support Team on 20 Sep 2022 at 4:00
Edited: MathWorks Support Team on 20 Sep 2022 at 23:12
This message means your University's license is using Shibboleth Identity Management. In order to proceed you must click on the link provided and input your University credentials to verify you are a current member of the University. After you enter your credentials and you are still a current member of the University, you will be able to proceed with the installation/activation.
If you receive error 2112 and you are not properly redirected to your school's login page, you may need to reverify your license before completing the installation. To reverify, go to matlab.mathworks.com and log in to your MathWorks account using your student email address.
Alternatively, you can reverify using your campus portal page. Search mathworks.com for the name of your school and click on the page that says your school's name followed by "MATLAB Access for Everyone". Then click the "Sign in to get started" button and authenticate on your school's login page.
More Answers (7)
Leo Simon on 3 May 2020
It's a year later still, and this problem still isn't fixed. WHY ISN'T MATHWORKS LISTENING????
We need to be able to install additional packages.
David Duran on 16 Sep 2022 at 18:09
For the realease 2022b i get this message and after it, the link doesn't work and i can't activate my license.
Victor Henkow on 5 Apr 2022
Edited: John Kelly on 11 Apr 2022
Still a year later and no fix. I cannot even contact the suport because I need my license number, which is the problem in the first place. At least now I am sure that I will never pay for a MATLAb license with my own money. Who would pay for a license from a company who cannot fix a simple bug in more than four years