Why do I get a message "You must verify your university login information" when trying install or activate MATLAB?

Why do I get a message "You must verify your university login information." when attempting to install or activate MATLAB?

Answer 1

[MathWorks Support Team]

This message means your University's license is using Shibboleth Identity Management. In order to proceed you must click on the link provided and input your University credentials to verify you are a current member of the University. After you enter your credentials and you are still a current member of the University, you will be able to proceed with the installation/activation.

[Pascal Bassler]

Link doesn't open. I am using Ubuntu 16.04 LTS and Matlab R2017b.

[foboo]

cf. https://de.mathworks.com/matlabcentral/answers/326647-verify-university-login-not-open-browser

[Adam Snyder]

I'm doing this. I log in on my university page, it sends me to a mathworks page that says this:

Verification successful!

Return to online or installation sign in and click Continue or OK.

So then I go back to installation and hit OK, but then when I hit "next" it pops up the "you must verify with your university" dialog again. ARGH!!! How do I get past this?

[Nils Waap]

Link is not working on Ubuntu 20.04

[Germain Pham]

In my case, clicking on the link does nothing. Right-clicking on it does nothing so I cannot copy the link.

I solved the problem by click on the blue hypertext and drag-and-droping it in an open web browser.

It opened the Shibboleth portal of my university, then I could complete the verification process.

Answer 2

[Niklas Griessbaum]

a year later and the same problem still exists. How frustrating.

Answer 3

[Leo Simon]

It's a year later still, and this problem still isn't fixed. WHY ISN'T MATHWORKS LISTENING????

We need to be able to install additional packages.

[Colin Fraser]

If you are still experiencing this issue, please create a service request below.

https://www.mathworks.com/support/contact_us.html

-Colin Fraser

Answer 4

[samuel karanja]

a year later problem still there

Answer 5

[Victor Henkow]

Still a year later and no fix. I cannot even contact the suport because I need my license number, which is the problem in the first place. At least now I am sure that I will never pay for a MATLAb license with my own money. Who would pay for a license from a company who cannot fix a simple bug in more than four years

[Hans Scharler]

I just came across your comment and just learned about this issue. I am digging around for answers. Thanks.

Answer 6

[Seyyedalireza Seyyedmousavi]

This is really frustrating. No solution after 3-4 years.

[Hans Scharler]

Are you on Ubuntu?

Try copying the Click here link text and pasting into Libre Office. Open the link by holding down control and clicking the link.

Answer 7

[Jeppe Langaa]

A quick fix when the link is not working, is to go to MATLAB online and activate it from there. It solved it for me at least.