Need Help | MATLAB failed to start after updating error

25 Dec 2019
1 Answer
Answer Accepted
Updated 1 Jan 2020
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After I see the notification to update matlab R2019b to update 3. I press the update and left for a while and seeing that the update has failed.
Now, I can't open MATLAB with the following error

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Amrest Chinkamol
Amrest Chinkamol on 25 Dec 2019
Edited: Amrest Chinkamol on 25 Dec 2019
Here is my update log.
(Dec 25, 2019 15:28:37) DWS file downloaded
(Dec 25, 2019 15:28:37) Starting local product/component search in download directory
(Dec 25, 2019 15:28:51) Completed local product/component search
(Dec 25, 2019 15:28:51) Adding release data from DWS
(Dec 25, 2019 15:29:14) Target Update level: R2019b_Update_3
(Dec 25, 2019 15:29:14) Preparing update information
(Dec 25, 2019 15:29:14) MATLAB version validation successful
(Dec 25, 2019 15:29:16) Update size: 612914 KB
(Dec 25, 2019 15:29:16) Download size: 4469975 KB
(Dec 25, 2019 15:29:16) Space check for update successful
(Dec 25, 2019 15:29:20) Starting update task
(Dec 25, 2019 15:29:24) Task MATLAB R2019b Startup Accelerator for C:\Program Files\MATLAB\R2019b\bin\win64\MATLABStartupAccelerator.exe exists
(Dec 25, 2019 15:29:24) Stopping task MATLAB R2019b Startup Accelerator
(Dec 25, 2019 16:00:37) Installing Product: MATLAB
(Dec 25, 2019 16:01:25) Update 1% complete
(Dec 25, 2019 16:18:02) Installing Product: Global Optimization Toolbox
(Dec 25, 2019 16:18:47) Installing Product: Simulink Report Generator
(Dec 25, 2019 16:23:23) Installing Product: Optimization Toolbox
(Dec 25, 2019 16:29:46) Installing Product: Simulink Coder
(Dec 25, 2019 16:46:26) Starting update task
(Dec 25, 2019 16:46:27) Task MATLAB R2019b Startup Accelerator for C:\Program Files\MATLAB\R2019b\bin\win64\MATLABStartupAccelerator.exe exists
(Dec 25, 2019 16:46:27) Stopping task MATLAB R2019b Startup Accelerator
(Dec 25, 2019 16:46:27) Installing Product: MATLAB
(Dec 25, 2019 16:46:27) Installing Product: Global Optimization Toolbox
(Dec 25, 2019 16:46:27) Installing Product: Simulink Report Generator
(Dec 25, 2019 16:46:27) Installing Product: Optimization Toolbox
(Dec 25, 2019 16:46:27) Installing Product: Simulink Coder
(Dec 25, 2019 16:46:27) Installing Product: ROS Toolbox
(Dec 25, 2019 16:46:27) Something unexpected occurred.: This is not common.
To resolve this issue, contact Technical Support.
at com.mathworks.update_installer.ExceptionHandlerImpl.createUpdateInstallerException(Unknown Source)
at com.mathworks.update_installer.ExceptionHandlerImpl.processException(Unknown Source)
at com.mathworks.update_installer.UpdateInstallerService.updateInstallation(Unknown Source)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at com.mathworks.installservicehandler.JsonPassThroughResponseWrapper.getData(JsonPassThroughResponseWrapper.java:24)
at com.mathworks.installservicehandler.JsonPassThroughResponseWrapper.getData(JsonPassThroughResponseWrapper.java:10)
at com.mathworks.laisserver.impl.helper.RequestHandler.handleRequest(RequestHandler.java:44)
at com.mathworks.laisserver.impl.JsonServlet.doPost(JsonServlet.java:27)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:755)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:848)
at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:669)
at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:457)
at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:137)
at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:557)
at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:231)
at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1075)
at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:384)
at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:193)
at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1009)
at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:135)
at org.eclipse.jetty.server.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:255)
at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:116)
at org.eclipse.jetty.server.Server.handle(Server.java:364)
at org.eclipse.jetty.server.AbstractHttpConnection.handleRequest(AbstractHttpConnection.java:488)
at org.eclipse.jetty.server.AbstractHttpConnection.content(AbstractHttpConnection.java:943)
at org.eclipse.jetty.server.AbstractHttpConnection$RequestHandler.content(AbstractHttpConnection.java:1004)
at org.eclipse.jetty.http.HttpParser.parseNext(HttpParser.java:861)
at org.eclipse.jetty.http.HttpParser.parseAvailable(HttpParser.java:240)
at org.eclipse.jetty.server.AsyncHttpConnection.handle(AsyncHttpConnection.java:82)
at org.eclipse.jetty.io.nio.SelectChannelEndPoint.handle(SelectChannelEndPoint.java:628)
at org.eclipse.jetty.io.nio.SelectChannelEndPoint$1.run(SelectChannelEndPoint.java:52)
at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:608)
at org.eclipse.jetty.util.thread.QueuedThreadPool$3.run(QueuedThreadPool.java:543)
at java.lang.Thread.run(Thread.java:748)
Caused by: java.io.FileNotFoundException: File 'C:\Users\AMREST~1\AppData\Local\Temp\update1412256281463210281\archives\win64\ros\simulink_toolstrip_win64.enc' does not exist
at org.apache.commons.io.FileUtils.openInputStream(FileUtils.java:299)
at com.mathworks.install_impl.input.UpdateComponentDownloader.getComponentSource(Unknown Source)
at com.mathworks.install_impl.InstallableComponentImpl.install(Unknown Source)
at com.mathworks.install_impl.ComponentInstallerImpl.installComponent(Unknown Source)
at com.mathworks.install_impl.ComponentInstallerImpl.extractComponents(Unknown Source)
at com.mathworks.install_impl.ComponentInstallerImpl.installComponents(Unknown Source)
at com.mathworks.install_impl.ComponentInstallerImpl.detectLockedFilesAndInstallComponent(Unknown Source)
at com.mathworks.install_impl.ComponentInstallerImpl.updateComponents(Unknown Source)
at com.mathworks.install_impl.ProductInstallerImpl.updateProducts(Unknown Source)
at com.mathworks.install_impl.InstallerImpl.update(Unknown Source)
at com.mathworks.install_task.UpdateTask.execute(UpdateTask.java:46)
at com.mathworks.install_task.AbstractDefaultInstallTask.call(AbstractDefaultInstallTask.java:24)
... 35 more
(Dec 25, 2019 16:46:36) Installing Product: ROS Toolbox
(Dec 25, 2019 16:46:39) Something unexpected occurred.: This is not common.
To resolve this issue, contact Technical Support.
at com.mathworks.update_installer.ExceptionHandlerImpl.createUpdateInstallerException(Unknown Source)
at com.mathworks.update_installer.ExceptionHandlerImpl.processException(Unknown Source)
at com.mathworks.update_installer.UpdateInstallerService.updateInstallation(Unknown Source)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at com.mathworks.installservicehandler.JsonPassThroughResponseWrapper.getData(JsonPassThroughResponseWrapper.java:24)
at com.mathworks.installservicehandler.JsonPassThroughResponseWrapper.getData(JsonPassThroughResponseWrapper.java:10)
at com.mathworks.laisserver.impl.helper.RequestHandler.handleRequest(RequestHandler.java:44)
at com.mathworks.laisserver.impl.JsonServlet.doPost(JsonServlet.java:27)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:755)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:848)
at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:669)
at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:457)
at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:137)
at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:557)
at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:231)
at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1075)
at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:384)
at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:193)
at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1009)
at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:135)
at org.eclipse.jetty.server.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:255)
at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:116)
at org.eclipse.jetty.server.Server.handle(Server.java:364)
at org.eclipse.jetty.server.AbstractHttpConnection.handleRequest(AbstractHttpConnection.java:488)
at org.eclipse.jetty.server.AbstractHttpConnection.content(AbstractHttpConnection.java:943)
at org.eclipse.jetty.server.AbstractHttpConnection$RequestHandler.content(AbstractHttpConnection.java:1004)
at org.eclipse.jetty.http.HttpParser.parseNext(HttpParser.java:861)
at org.eclipse.jetty.http.HttpParser.parseAvailable(HttpParser.java:240)
at org.eclipse.jetty.server.AsyncHttpConnection.handle(AsyncHttpConnection.java:82)
at org.eclipse.jetty.io.nio.SelectChannelEndPoint.handle(SelectChannelEndPoint.java:628)
at org.eclipse.jetty.io.nio.SelectChannelEndPoint$1.run(SelectChannelEndPoint.java:52)
at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:608)
at org.eclipse.jetty.util.thread.QueuedThreadPool$3.run(QueuedThreadPool.java:543)
at java.lang.Thread.run(Thread.java:748)
Caused by: java.io.EOFException: Truncated ZIP entry: examples/ros/main/AddBuildAndRemoveObjectsInGazeboExample.mlx
at org.apache.commons.compress.archivers.zip.ZipArchiveInputStream.drainCurrentEntryData(ZipArchiveInputStream.java:619)
at org.apache.commons.compress.archivers.zip.ZipArchiveInputStream.closeEntry(ZipArchiveInputStream.java:583)
at org.apache.commons.compress.archivers.zip.ZipArchiveInputStream.getNextZipEntry(ZipArchiveInputStream.java:193)
at com.mathworks.install_impl.archive.zip.commonscompress.ZipArchiveInputStreamExtractor.extract(Unknown Source)
at com.mathworks.install_impl.archive.DecodeArchiveInputStreamExtractor.extract(Unknown Source)
at com.mathworks.install_impl.input.ArchiveComponentSource.extract(Unknown Source)
at com.mathworks.install_impl.InstallableComponentImpl.install(Unknown Source)
at com.mathworks.install_impl.ComponentInstallerImpl.installComponent(Unknown Source)
at com.mathworks.install_impl.ComponentInstallerImpl.extractComponents(Unknown Source)
at com.mathworks.install_impl.ComponentInstallerImpl.installComponents(Unknown Source)
at com.mathworks.install_impl.ComponentInstallerImpl.detectLockedFilesAndInstallComponent(Unknown Source)
at com.mathworks.install_impl.ComponentInstallerImpl.updateComponents(Unknown Source)
at com.mathworks.install_impl.ProductInstallerImpl.updateProducts(Unknown Source)
at com.mathworks.install_impl.InstallerImpl.update(Unknown Source)
at com.mathworks.install_task.UpdateTask.execute(UpdateTask.java:46)
at com.mathworks.install_task.AbstractDefaultInstallTask.call(AbstractDefaultInstallTask.java:24)
... 35 more
(Dec 25, 2019 17:00:12) Update session complete.
mark wilson
mark wilson on 1 Jan 2020
I have the same problem, update log below: Is this due to my eclipse install(s)?
Dec 31, 2019 20:53:11) ##################################################################
(Dec 31, 2019 20:53:11) #
(Dec 31, 2019 20:53:11) # Today's Date:
(Dec 31, 2019 20:53:11) Tue Dec 31 20:53:10 PST 2019
(Dec 31, 2019 20:53:11)
(Dec 31, 2019 20:53:11) System Info
(Dec 31, 2019 20:53:11) OS: Linux 4.15.0-72-generic
(Dec 31, 2019 20:53:11) Arch: amd64
(Dec 31, 2019 20:53:11) Data Model: 64
(Dec 31, 2019 20:53:11) Language: en
(Dec 31, 2019 20:53:11) Java Vendor: Oracle Corporation
(Dec 31, 2019 20:53:11) Java Home: /usr/local/MATLAB/R2019b/sys/java/jre/glnxa64/jre
(Dec 31, 2019 20:53:11) Java Version: 1.8.0_202
(Dec 31, 2019 20:53:11) Java VM Name: Java HotSpot(TM) 64-Bit Server VM
(Dec 31, 2019 20:53:11) Java Class Path: Skipped
(Dec 31, 2019 20:53:11) User Name: ******redacted********
(Dec 31, 2019 20:53:11) Current Directory: /home/******redacted********
(Dec 31, 2019 20:53:11) matlabroot: /usr/local/MATLAB/R2019b
(Dec 31, 2019 20:53:11) entitlementid: ******redacted********
(Dec 31, 2019 20:53:11) sessionid: ******redacted********
(Dec 31, 2019 20:53:11) helper_launch_path: /tmp/******redacted********_update_installer_helper_kQorKQ
(Dec 31, 2019 20:53:11) Current Update level: R2019b_Update_1
(Dec 31, 2019 20:53:11) Product Installation: MATLAB
(Dec 31, 2019 20:53:12) Update available
(Dec 31, 2019 20:54:08) DWS file downloaded
(Dec 31, 2019 20:54:08) Starting local product/component search in download directory
(Dec 31, 2019 20:54:10) Completed local product/component search
(Dec 31, 2019 20:54:10) Adding release data from DWS
(Dec 31, 2019 20:54:16) Target Update level: R2019b_Update_3
(Dec 31, 2019 20:54:16) Preparing update information
(Dec 31, 2019 20:54:16) MATLAB version validation successful
(Dec 31, 2019 20:54:17) Update size: 242483 KB
(Dec 31, 2019 20:54:17) Download size: 971949 KB
(Dec 31, 2019 20:54:17) Space check for update successful
(Dec 31, 2019 20:54:20) Starting update task
(Dec 31, 2019 21:03:01) Installing Product: MATLAB
(Dec 31, 2019 21:03:02) Something unexpected occurred.: This is not common.
To resolve this issue, contact Technical Support.
at com.mathworks.update_installer.ExceptionHandlerImpl.createUpdateInstallerException(Unknown Source)
at com.mathworks.update_installer.ExceptionHandlerImpl.processException(Unknown Source)
at com.mathworks.update_installer.UpdateInstallerService.updateInstallation(Unknown Source)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at com.mathworks.installservicehandler.JsonPassThroughResponseWrapper.getData(JsonPassThroughResponseWrapper.java:24)
at com.mathworks.installservicehandler.JsonPassThroughResponseWrapper.getData(JsonPassThroughResponseWrapper.java:10)
at com.mathworks.laisserver.impl.helper.RequestHandler.handleRequest(RequestHandler.java:44)
at com.mathworks.laisserver.impl.JsonServlet.doPost(JsonServlet.java:27)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:755)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:848)
at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:669)
at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:457)
at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:137)
at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:557)
at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:231)
at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1075)
at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:384)
at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:193)
at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1009)
at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:135)
at org.eclipse.jetty.server.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:255)
at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:116)
at org.eclipse.jetty.server.Server.handle(Server.java:364)
at org.eclipse.jetty.server.AbstractHttpConnection.handleRequest(AbstractHttpConnection.java:488)
at org.eclipse.jetty.server.AbstractHttpConnection.content(AbstractHttpConnection.java:943)
at org.eclipse.jetty.server.AbstractHttpConnection$RequestHandler.content(AbstractHttpConnection.java:1004)
at org.eclipse.jetty.http.HttpParser.parseNext(HttpParser.java:861)
at org.eclipse.jetty.http.HttpParser.parseAvailable(HttpParser.java:240)
at org.eclipse.jetty.server.AsyncHttpConnection.handle(AsyncHttpConnection.java:82)
at org.eclipse.jetty.io.nio.SelectChannelEndPoint.handle(SelectChannelEndPoint.java:628)
at org.eclipse.jetty.io.nio.SelectChannelEndPoint$1.run(SelectChannelEndPoint.java:52)
at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:608)
at org.eclipse.jetty.util.thread.QueuedThreadPool$3.run(QueuedThreadPool.java:543)
at java.lang.Thread.run(Thread.java:748)
Caused by: java.util.zip.ZipException: archive is not a ZIP archive
at org.apache.commons.compress.archivers.zip.ZipFile.positionAtEndOfCentralDirectoryRecord(ZipFile.java:806)
at org.apache.commons.compress.archivers.zip.ZipFile.positionAtCentralDirectory(ZipFile.java:736)
at org.apache.commons.compress.archivers.zip.ZipFile.populateFromCentralDirectory(ZipFile.java:481)
at org.apache.commons.compress.archivers.zip.ZipFile.(ZipFile.java:216)
at org.apache.commons.compress.archivers.zip.ZipFile.(ZipFile.java:192)
at org.apache.commons.compress.archivers.zip.ZipFile.(ZipFile.java:153)
at com.mathworks.install_impl.archive.zip.commonscompress.CopyInputStreamToTempZipFileExtractor.extract(Unknown Source)
at com.mathworks.install_impl.archive.DecodeArchiveInputStreamExtractor.extract(Unknown Source)
at com.mathworks.install_impl.input.ArchiveComponentSource.extract(Unknown Source)
at com.mathworks.install_impl.InstallableComponentImpl.install(Unknown Source)
at com.mathworks.install_impl.ComponentInstallerImpl.installComponent(Unknown Source)
at com.mathworks.install_impl.ComponentInstallerImpl.extractComponents(Unknown Source)
at com.mathworks.install_impl.ComponentInstallerImpl.installComponents(Unknown Source)
at com.mathworks.install_impl.ComponentInstallerImpl.detectLockedFilesAndInstallComponent(Unknown Source)
at com.mathworks.install_impl.ComponentInstallerImpl.updateComponents(Unknown Source)
at com.mathworks.install_impl.ProductInstallerImpl.updateProducts(Unknown Source)
at com.mathworks.install_impl.InstallerImpl.update(Unknown Source)
at com.mathworks.install_task.UpdateTask.execute(UpdateTask.java:46)
at com.mathworks.install_task.AbstractDefaultInstallTask.call(AbstractDefaultInstallTask.java:24)
... 35 more
(Dec 31, 2019 21:06:07) Update session complete.

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 Accepted Answer

mark wilson
mark wilson on 1 Jan 2020
Edited: mark wilson on 1 Jan 2020

1 vote

My matlab account is attached to my local user however when installing update the permission to write into /usr/local/MATLAB/R2019b is not grated becuse that directory is owned by root. To fix I was going to temporarily change ownership to my user. The output I posed above was right after the chown switch. At this point matlab was broken. However I have found the answer which allows me to keep the original root ownership and run the installer. I can run the update_installer as super user becasue it bypasses the license manager:
sudo /usr/local/MATLAB/R2019b/bin/glnxa64/update_installer
All fixed!

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Amrest Chinkamol
Amrest Chinkamol on 1 Jan 2020
I got my laptop reinstall MATLAB by my faculty IT department a week ago, but thank you for the helpful answer anyway !

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