Unable to locate the required files 2021a version

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Oliver Makan on 10 May 2021

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Answered: Madhav Thakker on 20 May 2021

Accepted Answer: Madhav Thakker

Hello everybody,

I tried to install 2021a version but after entering my installation file key the error below occured.

I already had the 2019 version but I deleted the folders of this in case of solving this problem but it did not help.

Does anybody knows what to do here.

Thank you very much

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Accepted Answer

Madhav Thakker on 20 May 2021

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Hi Oliver,

Please reach out to our Support Team. They would be able to assist you with installation and icensing issues.

Hope this helps.

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