- Locate the downloaded product files in your selected destination folder and verify that the archives folder is available.
- Locate the extracted MathWorks Installer folder (_temp_matlab_R2021b_os64 folder) used to download the product files, or download and extract a new MathWorks Installer.
- Replace the archives folder from the extracted MathWorks Installer folder with the newly downloaded product files archives folder.
Why do I receive an error when downloading installation files with the R2021b MathWorks Installer and newer?
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MathWorks Support Team
on 3 Jun 2021
Edited: MathWorks Support Team
on 7 Oct 2021
Why do I receive the following error when downloading installation files using the "I want to download without installing" option in the R2021b and newer MathWorks Installer?
Download Error: An error has occurred when trying to download the installer
Accepted Answer
MathWorks Support Team
on 26 Dec 2022
Edited: MathWorks Support Team
on 7 Oct 2021
This error will occur if the MathWorks Installer is unable to extract a new MathWorks Installer into the same destination folder as the product files. The product files will still be downloaded to the chosen destination folder; however, the MathWorks Installer files, such as the setup.exe or install script, will not be.
To workaround this error:
For further assistance, please contact Installation Support and attach your installation log file:
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