Why do I get the error "getOrderBySerialNumber found more than one" when activating MATLAB Student Version Release 14 Service Pack 3 or later?
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MathWorks Support Team
on 27 Jun 2009
Edited: MathWorks Support Team
on 29 Jul 2024
When activating my MATLAB I recieve the following error:
ERROR: Error processing request:
getOrderBySerialNumber found more than one
Accepted Answer
MathWorks Support Team
on 29 Jul 2024
Edited: MathWorks Support Team
on 29 Jul 2024
There is no workaround for this issue. If you are receiving this error you will need to contact support. For contact information, visit:
Be sure to include the following information when contacting support:
- Your MATLAB serial number
- The machine ID you are trying to activate
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