How do I resolve a MATLAB installer fail with an error related to a lxe_win64 or .enc file?

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When installing MATLAB on my machine I get an error similar to the following example:
The following error was detected while installing lxe_win64:
Missing Entry: lxe_win64_1368859906.enc
Missing Entry: lxe_common_1384906630.enc
Would you like to retry installing lxe_win64/lxe_common? If you press NO, the installer will exit without completing the installation. More information can be found at C:\Users\<user_name>\AppData\Local\Temp\mathworks_<user_name>.log

Accepted Answer

MathWorks Support Team
MathWorks Support Team on 17 Mar 2021
Edited: MathWorks Support Team on 17 Mar 2021
Try one or more of the following steps to resolve the issue:
  • This error can be caused by an anti-virus or security program interfering with the MATLAB installer. Disable any anti-virus you have running, and then rerun the installer.
  • There may be an issue with the target installation directory. Rerun the installer and specify a new directory that did not previously exist on the system.
Note: Remove the folder in the following path as well: C:\Users\<username>\AppData\Local\MathWorks\MATLAB\R20XXx
  • If you installed a prerelease of MATLAB, remove the existing prerelease installation. Then, rerun the installer.
  • If you are installing R2018a or older, the files that you downloaded may be corrupt or incomplete. Delete the installation files on your system. Then, download your products again and rerun the installer.
Stanislaw Kuna
Stanislaw Kuna on 28 Jan 2022
I made a new directory that did not previously exist on the system and it fixed the problem! Thank you!

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More Answers (52)

dadou nassim
dadou nassim on 17 Apr 2020
Hello, can you help me with this?
ye on 14 Jan 2022
if have installed old version matlab before,clean the messages in regedit file and re-install.

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Ambuj Kumar Gautam
Ambuj Kumar Gautam on 22 Apr 2020
I m installing MATLAB2020. and I am getting null kind of error. Attached as picture.
Please help me to resolve this issue.
Thank You

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Sim on 6 Jan 2022
Edited: Sim on 6 Jan 2022
HI, an issue about the R2021b's installation on a Mac... My internet works perfectly.... How to solve this ?

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nelson duarte
nelson duarte on 27 Mar 2020
can anyone help me? i have windows pro and mcfee actived. any suggestion

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Tan Chee Haw
Tan Chee Haw on 1 Dec 2021
How to fix this?
Rini Akmeliawati
Rini Akmeliawati on 23 Jul 2022
Clean up your directories from old or unsuccessful installation of MATLAB. You can do so by uninstall the old MATLAB, then clean up all the paths related to it. Then re-install your new MATLAB.

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aderajew asayhe
aderajew asayhe on 22 Mar 2020
I don't know why got error message it.
it's said missing file.

Maria Magalhães
Maria Magalhães on 29 Nov 2021
Can anyone tell me while this error occurs when I try to install Matlab? I have tried to eliminate tasks on Task Manager, reboot my machine and nothing seems to work.

Carlos Orduno
Carlos Orduno on 5 Feb 2020
Edited: Carlos Orduno on 6 Feb 2020
I tried all the other options and none of those fixed my issue, and installing it into a new directory fixed the issue. I just added a 2 at the end of the proposed directory.
this is the issue that I had.
another step that I made, but I'm not sure if that helped, I installed just matlab and simulink first, after it was completed and activated, I installed the rest of the packages.
UPDATE: I just had a similar issue while updating Matlab on my Mac.
m3i_core_maci64_1574371482, m3i_core_maci64
this is what I did, I deleted the folder from Applications and installed first Matlab and Simulink, that avoided the extract error.Screen Shot 2020-02-05 at 4.22.00 PM.png
Walter Roberson
Walter Roberson on 1 Apr 2020
It is strange that a Windows system would want to download a Mac-specific file, m3i_core_maci64.*
When I look through the R2019b installation, it appears that you might be able work around that file being missing by not installing the toolboxes that depend upon it. If you do that, you could at least proceed with the installation, and then come back later to try to do the others, perhaps one at a time.
The toolboxes that want m3i_core* appear to be:
  • Antenna Toolbox
  • Bioinformations Toolbox
  • Deep Learning Toolbox
  • Fixed-Point Designer
  • Image Processing Toolbox
  • MATLAB Coder
  • MATLAB Report Generator
  • RF Toolbox
  • Signal Processing TOolbox
  • SimBiology
  • Simulink
  • Stateflow
  • Symbolic Math
  • Wavelet
I would suggest turning off installing those for the moment, getting everything else installed, and then going back to try to install Simulink.

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choudong zemtsop ulrich
choudong zemtsop ulrich on 24 Apr 2020
I had a problem when installing matlab. in fact the intallation could no longer continue because they were missing some files that I don't know

Luís  Pina
Luís Pina on 15 Dec 2021
every time I try to install, I get to the last step and it appears "there was an error extracting the product files, try running the installer"

Koby Pourciaux
Koby Pourciaux on 12 Jan 2022

Rodrigo correa
Rodrigo correa on 13 Jan 2022

lorenzo ricciardi
lorenzo ricciardi on 5 Mar 2020
Hi, when installing MATLAB on my machine I get an error like the following:
" he following error was detected while downloading 3p/eclipsexbaseruntimelibrary_common_1563491806.enc:
Connection reset
Would you like to retry downloading 3p/eclipsexbaseruntimelibrary_common_1563491806.enc? If you press No, the installer will exit without completing the installation.
i'll wait an answer.