How do I change the Administrators on my License?

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How do I change the Administrators on my License?

Accepted Answer

MathWorks Support Team
MathWorks Support Team on 4 Oct 2022
Edited: MathWorks Support Team on 3 Mar 2021
If you are currently an Administrator, you can add or remove Administrators on your Master License by following the instructions below. If you are not currently an Administrator, please contact the existing Administrator(s) for assistance.
In order to add a new Administrator, the contact must already have a MathWorks Account and have the same Email Domain of an existing Administrator. A MathWorks Account can be created by following this link:
To Add Administrators:
2. Log into your MathWorks Account
3. After you are logged in, click on your name in the top right and select 'My Account'
4. Click on any License Number, which will open your License Center
5. Click the link on the top of the page for 'Master Licenses'.
Note: If you do not see the 'Master Licenses' link, click on 'Contact Administrator(s)' and then on 'Edit Administrators' which will redirect you to the Master License View
6. Click on the 'Administrator(s)' tab
7. Click 'Add Administrators'
8. Enter the Email Address for the new Administrator
9. If necessary, modify if the new Administrator should receive email notifications for Software Maintenance Service
10. Click 'Add'
A Confirmation message will be displayed that the new Administrator has been added to the Master License.
An Email Confirmation will be sent to all Administrators on the Master License.
To Remove Administrators:
2. Log into your MathWorks Account
3. After you are logged in, click on your name in the top right and select 'My Account'
4. Click on any License Number, which will open your License Center
5. Click the link on the top of the page for 'Master Licenses'
Note: If you do not see the 'Master Licenses' link, click on 'Contact Administrator(s)' and then on 'Edit Administrators' which will redirect you to the Master License View
6. Click on the 'Administrator(s)' tab
7. In the row for the Administrator to be removed click the 'X' in the Remove column
8. Click 'Remove' to confirm the removal of the Administrator
A confirmation message will be displayed that the Administrator has been removed from the Master License.
An Email Confirmation will be sent to all Administrators on the Master License.
If you require additional assistance, https://www.mathworks.com/support/contact_us.html
  2 Comments
Colin Fraser
Colin Fraser on 23 Jun 2020
You will need to contact us, please create a service request below.
-Colin Fraser

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More Answers (5)

Nathalie Dubost
Nathalie Dubost on 20 Dec 2016
Is it possible to add several administrators at the same time ?

mansoor ahmad
mansoor ahmad on 4 Apr 2021
activition Licenses is where

Sami T
Sami T on 23 Sep 2021
I have the MATLAB setup file and i have unknownly delete the licence number .How to get my licence number R2019A.

ANISUR RAHMAN
ANISUR RAHMAN on 22 Oct 2021
I want lisence key
  1 Comment
Juttu Simhachalam
Juttu Simhachalam on 19 Feb 2022
Dear Mr Anisur,
My License administrator Mr Hitesh Chaudhari has left the organization and request to consider below details for administrator now,
Simhachalam Juttu
juttu.edl@araiindia.com

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Min Chen
Min Chen on 7 Oct 2022
Edited: Walter Roberson on 7 Oct 2022
Because our administrator have quit his job,
so email account want to change , the new administrator is a different email
  1 Comment
Walter Roberson
Walter Roberson on 7 Oct 2022
I edited out the details.
Mathworks Support does not read these posts. The volunteers who read the posts do not have access to the license database. You will need to contact Mathworks Support.

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