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How do I change the Administrators on my License?

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How do I change the Administrators on my License?

Accepted Answer

MathWorks Support Team
MathWorks Support Team on 31 Jul 2020
Edited: MathWorks Support Team on 31 Jul 2020
If you are currently an Administrator, you can add or remove Administrators on your Master License by following the instructions below. If you are not currently an Administrator, please contact the existing Administrator(s) for assistance.
In order to add a new Administrator, the contact must already have a MathWorks Account and have the same Email Domain of an existing Administrator. A MathWorks Account can be created by following this link:
To Add Administrators:
2. Log into your MathWorks Account
3. After you are logged in, click on your name in the top right and select 'My Account'
4. Click on any License Number, which will open your License Center
5. Click the link on the top of the page for 'Master Licenses'.
Note: If you do not see the 'Master Licenses' link, click on 'Contact Administrator(s)' and then on 'Edit Administrators' which will redirect you to the Master License View
6. Click on the 'Administrator(s)' tab
7. Click 'Add Administrators'
8. Enter the Email Address for the new Administrator
9. If necessary, modify if the new Administrator should receive email notifications for Software Maintenance Service
10. Click 'Add'
A Confirmation message will be displayed that the new Administrator has been added to the Master License.
An Email Confirmation will be sent to all Administrators on the Master License.
To Remove Administrators:
2. Log into your MathWorks Account
3. After you are logged in, click on your name in the top right and select 'My Account'
4. Click on any License Number, which will open your License Center
5. Click the link on the top of the page for 'Master Licenses'
Note: If you do not see the 'Master Licenses' link, click on 'Contact Administrator(s)' and then on 'Edit Administrators' which will redirect you to the Master License View
6. Click on the 'Administrator(s)' tab
7. In the row for the Administrator to be removed click the 'X' in the Remove column
8. Click 'Remove' to confirm the removal of the Administrator
A confirmation message will be displayed that the Administrator has been removed from the Master License.
An Email Confirmation will be sent to all Administrators on the Master License.
If you require additional assistance, please contact MathWorks Support.

  2 Comments

Antonio CAIAIA
Antonio CAIAIA on 13 Jun 2020
I have this mezssage while trying to install :Error 354: No more machine transfers available.
What do I do??
Colin Fraser
Colin Fraser on 23 Jun 2020
You will need to contact us, please create a service request below.
-Colin Fraser

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More Answers (1)

Nathalie Dubost
Nathalie Dubost on 20 Dec 2016
Is it possible to add several administrators at the same time ?

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