Why do I receive the error "There was a problem downloading the Support Package"?

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Why do I receive the error "There was a problem downloading the Support Package"?

Accepted Answer

MathWorks Support Team
MathWorks Support Team on 13 May 2022
Edited: MathWorks Support Team on 18 May 2021
This error can appear for several reasons, with the main reason being due to a connection error between your computer and the Support Package server. This can happen as the result of security software or firewall on your network or local computer blocking this connection.  
To troubleshoot this error, please reference the following article:
If you are receiving this error when installing any support package in MATLAB R2016b, apply the following patch to your MATLAB installation (the patch is written for the MinGW support package, but is applicable to all support packages): 
If you are still experiencing this error after trying the above, locate your MATLAB installer log file. For more information on locating your installer log file, please reference this article:
If you need further assistance, please contact MathWorks support and attach your MATLAB installer log file. 
  18 Comments

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More Answers (56)

Hewy.j
Hewy.j on 31 Jul 2018
I had the same problem - It was solved by running MATLAB as administrator before trying to install the package. Hope this helps someone else!
  10 Comments

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Chen Xiao
Chen Xiao on 1 Apr 2018
In first attempt id didn't install the support package. But, in second attempt, it did. It seems that sometimes there is error in the host server.

Shahrokh Firouzi
Shahrokh Firouzi on 25 Aug 2017
For me has the same problem, I have to fix this error as soon as possible, If anybody know the way please let us know. Download Error
There was a problem downloading the support package. To resolve this issue, see this MATLAB Answer
  5 Comments
Walter Roberson
Walter Roberson on 14 Oct 2021
Note: issues having to do with browsers would be avoided if you have a version of MATLAB new enough to support downloading packages using the Add-On Installer (I am not sure at the moment when that happened... 2018 timeframe at latest)

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Chuheng Ding
Chuheng Ding on 10 Apr 2022
Hei bros, DO NOT Use the campus network to download, switch traffic or hotspots.

SuJin Lim
SuJin Lim on 6 Apr 2017
I want to get the installation file for MATLAB Support Package for USB Webcams.
Please send me the package file.
Thank you.
  2 Comments

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Ghasem Abdi
Ghasem Abdi on 30 Jun 2017
Dear Sir/Madam,
The problem still remains and I want this product urgently. Could you please help me how I can get it by a different way? My contact email is ghasem.abdi@yahoo.com
Thanks in advance, Ghasem Abdi
  2 Comments
Walter Roberson
Walter Roberson on 9 Feb 2018
You should contact Mathworks support for matters such as these. The volunteers who answer questions here do not know how the Support Package system works.

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fanjie li
fanjie li on 26 Aug 2017
I want to get the installation file for Simulink Support Package for Arduino Hardware.
Please send me the package file.
I have tried download the file for many times, but failed.
Thank you.

jason Zhou
jason Zhou on 19 Oct 2017
I want to download the Communications System Toolbox Support Package for RTL-SDR Radio。but always failed.It`s show "Problems arise when downloading support packages"
  5 Comments

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Md. Mubarak Hossain
Md. Mubarak Hossain on 6 Nov 2017
Hi dear friends, I faced same problem but I've solved it. I use Chrome as my default browser. I added many extensions like add blocker any many other blocking extension which was the reason to show the error. Therefore, You just Disable the Extensions and try it again. Hope it will work......

Arafat Mukasa
Arafat Mukasa on 23 Dec 2017
The solution for the problem.
I faced the same problem while installing several support packages such as Matlab and simulink for Arduino. I strongly suggest you use an internet connection that is very fast (I recommend you use Ethernet/cable instead of wi-fi). This is what I did and the entire process was a success. Please let your fist priority be a super fast internet connection before seeking out for advanced solutions such as proxy/firewall settings. Am very optimistic this will help since it helped me too. Wish you all the best.

salman khan
salman khan on 29 Dec 2017
i was facing the same problem, it was resolved by chnging the proxy settings. Matlab addons doesnt work on proxy servers

Muhammad Qaisar Ali
Muhammad Qaisar Ali on 20 Jan 2018
please help on this error

Edward Tyrance
Edward Tyrance on 9 Feb 2018
i am having this same error with 2017a installing xilinxzynq7000.mlpkginstall
  2 Comments

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Pollok Tim
Pollok Tim on 13 Feb 2018
Got the same error and tried several things... System: Ubuntu 14.03, MatlabR2017b
Tried:
  • 2 different internet connections (both Wlan and cable)
  • different browser (firefox and chrome) without addons
  • proxy on/off
  • firewall (ufw) on/off
I can install Matlab addons and functions but all features seem not to work... Anything else I can try?

Anietie etuk
Anietie etuk on 5 Jul 2018
pls i need this package etukemmanuel25@gmail.com: MATLAB Support Package for USB Webcams

Persian Engineer
Persian Engineer on 23 Jul 2018
Hi I'm trying for days to install MATLAB support package for raspberry pi and i can't do it . I would love you to send me the package . thanks sadegh_soleimani@yahoo.com
  1 Comment
Kyle Perry
Kyle Perry on 1 Aug 2018
Edited: MathWorks Support Team on 1 Feb 2021
Hello,
If you are experiencing an error with the download, please make sure you don't have a security program blocking the installation of the package. If that does not work, please contact MathWorks Support so we can assist with resolving the issue.

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yang zhao
yang zhao on 12 Sep 2018
Hi I'm trying for days to install MATLAB support package for raspberry pi and i can't do it . I would love you to send me the package . thanks zhao_yang2080@yeah.net

ali kucur
ali kucur on 11 Oct 2018
Same error for HDL Coder Support Package for Xilinx Zynq Platform on 2018b.

Kothandan M
Kothandan M on 22 Nov 2018
our Case Number is 03344100.
If you have a new technical support question, please submit a new request here : http://www.mathworks.com/contact_TS.html

yingfeng xu
yingfeng xu on 25 Mar 2019
I donot konw

sajjad bagherian
sajjad bagherian on 24 Apr 2019
hi I need a MATLAB Support Package for IP Cameras. but I can not install it if anyone can send me
sajjadbagherian69@gmail.com

Quantum
Quantum on 17 Oct 2019
I donot konw

sergio dario gonzalez ruiz
no bajo

Tesfaye Tereche
Tesfaye Tereche on 19 Feb 2020
Why do i recieve, this error when downloading matlab support package for Arduino hardware? There was a problem downloading the support package

changshu zhan
changshu zhan on 22 Feb 2020
There is not the support package in my computer.

wenxuan han
wenxuan han on 26 Feb 2020
我通过关闭防火墙和所有与防火墙具有相似功能的软件解决了这个问题。I solved this problem by shutting down the firewall and all software with similar functions.

Julius Zhu
Julius Zhu on 11 May 2020
说要13.0的版本?

Wenda Xu
Wenda Xu on 27 May 2020
I face the same question as you did.
If you set the Chrome as you default Internet browser, shut down all the extensions and try again.
It seems that somehow the chrome extensions act to prevent the programme from downloading the MATLAB extensions.

Farhan Annur Mahmudi
Farhan Annur Mahmudi on 17 Jun 2020
Try using a VPN or a proxy. The problem might be your internet provider in your country

Yijia Cai
Yijia Cai on 20 Jun 2020
Hello guys,
I want to get the installation file for Simulink Support Package for Parrot Minidrones
Please send me the package file.
I have tried download the file for many times, but failed.
zceecai@ucl.ac.uk
Thank you.
  2 Comments
Cody Lamke
Cody Lamke on 23 Jun 2020
Edited: MathWorks Support Team on 1 Feb 2021
Hello,
For information on downloading the installation package for Simulink Support Package for Parrot Minidrones, you may refer to the following link:
How do I Download and Install a Support Package on an Offline Machine?https://www.mathworks.com/matlabcentral/answers/293235
If you are still experiencing this issue, please contact MathWorks support:
-Cody Lamke

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Nur Nafiiyah
Nur Nafiiyah on 7 Oct 2020
There was a problem downloading the support package. To resolve this issue, see this MATLAB Answer?

John Jomel Pangilinan
John Jomel Pangilinan on 7 Oct 2020
Can't download package

Alemayehu Tsige
Alemayehu Tsige on 17 Feb 2021
Can't download

Mohamed Saied
Mohamed Saied on 12 Mar 2021
Can't download

Thoai Pham
Thoai Pham on 20 Mar 2021
đéo tải được Ardiuno

FADI ZAYTOUNA
FADI ZAYTOUNA on 30 Mar 2021
Error using webcamlist (line 18)
MATLAB Support Package for USB Webcams has not been installed. Open Add-On Explorer to install the Webcam Support Package.

Brady P
Brady P on 13 Apr 2021
Edited: Brady P on 13 Apr 2021
Sign out and sign in agian with your mathwork account in matlab. works for me

Matthew McGuire
Matthew McGuire on 27 Apr 2021
It seems that my Mac can connect to anything on the internet except the matlab download servers. Strange and frustrating.
[MacBook Pro (15-inch, 2019) Big Sur, version 11.3 (20E232)]
  1 Comment
Matthew McGuire
Matthew McGuire on 27 Apr 2021
I know there are possible solutions mentioned here. I don't use a proxy, and have an outstanding connection. It should not be complicated.

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shanshan shi
shanshan shi on 18 May 2021
I want to get the installation file UAV Toolbox Support Package for PX4 Autopilots Hardware.
Please send me the package file.
I have tried download the file for many times, but failed.
597680582@qq.com
Thank you.

muzemil kemal
muzemil kemal on 31 May 2021
There is a problem downloading the support package in my computer.how can solve the problem

lucas chunlei
lucas chunlei on 14 Jul 2021
There is a problem downloading the support package in my computer.how can solve the problem

Abdulkadir iyyaka Audu
Abdulkadir iyyaka Audu on 30 Jul 2021
I wanted to install mingw64 in matlab.

javad salman
javad salman on 18 Sep 2021
I want to get the installation file for MATLAB Support Package for USB Webcams. Please send me the package file. javadsa5045@gmail.com

Haoliang
Haoliang on 8 Oct 2021
I really want some Support packages like"googlenet","alexnet","resnet","usbwebcams" and other cnn network, but I can't download. Could anybody send me some above Support packages? please!!
614136484@qq.com

R SRIRANJANI RAMAKRISHNAN
R SRIRANJANI RAMAKRISHNAN on 11 Dec 2021
The problem still arise after tried all the above said solutions,can anyone clarify it?

BEW
BEW on 16 Feb 2022
i want add ons the arduino matlab package

mohma najii
mohma najii on 17 Feb 2022
I want some packages like"googlenet","Squeezenet","resnet" and other cnn network, but I can't download these.please send me some above Support packages.
nmohmad09@gmail.com

云辉 王
云辉 王 on 8 Mar 2022
使用管理员运行 MATLAB 重新下载c2000安装包 我就是这样解决的 仅供参考
  1 Comment
Walter Roberson
Walter Roberson on 8 Mar 2022
Approximate translation:
Use the administrator to run MATLAB and re-download the c2000 installation package. This is how I solved it. FYI

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Cl Xie
Cl Xie on 17 Mar 2022
It's the problem of speed of the Ethernet. I solved the problem by using Ethernet/cable instead of wifi!

Lauren Gillis
Lauren Gillis on 17 Mar 2022
I had the same error and it prompts to come here with no resolution @MathWorks Support Team can you help with this? There's a lot of people having the same error

Xiaoyu Chen
Xiaoyu Chen on 31 Mar 2022
i want add ons the arduino matlab package
  1 Comment
R SRIRANJANI RAMAKRISHNAN
R SRIRANJANI RAMAKRISHNAN on 31 Mar 2022
I also got same error. Mathworks team helped me to install the support packages.
Download this file
Inside of the files that were moved over, there is a readme text document that provides steps for the installation process.

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Saeed Sadeghi
Saeed Sadeghi on 4 Apr 2022
Why do I receive the error "There was a problem downloading the Support Package"?