Why do I receive the error "There was a problem downloading the Support Package"?

Why do I receive the error "There was a problem downloading the Support Package"?

Answer 1

[MathWorks Support Team]

This error can appear for several reasons, with the main reason being due to a connection error between your computer and the Support Package server. This can happen as the result of security software or firewall on your network or local computer blocking this connection.  

To troubleshoot this error, please reference the following article:

Why do I get a connection error when installing or activating MATLAB or another MathWorks product?

If you are receiving this error when installing any support package in MATLAB R2016b, apply the following patch to your MATLAB installation (the patch is written for the MinGW support package, but is applicable to all support packages): 

www.mathworks.com/support/bugreports/1507667

If you are still experiencing this error after trying the above, locate your MATLAB installer log file. For more information on locating your installer log file, please reference this article:

Where are the MATLAB installation log files located?

If you need further assistance, please contact MathWorks support and attach your MATLAB installer log file. 

 

[Tarek Zahid]

Still having this problem, any solution please need it urgently

[Antonio Montes de Oca]

I am also still having the same issue. I am running the Mac version Sierra (2017a) but I also get the same error on the Windows version. I've tried updating my java version, switching my OS, restarting my mac, different profile for downloading the package, downloading the package through safari, trying to install a different package, and nothing works. My log file looks like this:

(Sep 07, 2017 10:41:26) Error: The application encountered an unexpected error and needs to close. You may want to try re-installing your product(s). More information can be found at /var/folders/2n/057jdpw90dqc_s424xkdzvwc0000gn/T/mathworks_user.log

(Sep 07, 2017 10:41:26) Exiting with status -2

(Sep 07, 2017 10:41:26) End - Unsuccessful.

(Sep 07, 2017 10:41:26) Download Error: There was a problem downloading the support package. To resolve this issue, see this MATLAB Answer at com.mathworks.supportsoftwareinstaller.api.SupportSoftwareClientBridge.downloadProductDataByBaseCode(SupportSoftwareClientBridge.java:521) at com.mathworks.supportsoftwareinstaller.services.ProductValidationService.validateProductsWithOverrides(ProductValidationService.java:78) at com.mathworks.supportsoftwareinstaller.services.ProductValidationService.validateProducts(ProductValidationService.java:48) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:606) at com.mathworks.installservicehandler.JsonPassThroughResponseWrapper.getData(JsonPassThroughResponseWrapper.java:24) at com.mathworks.installservicehandler.JsonPassThroughResponseWrapper.getData(JsonPassThroughResponseWrapper.java:10) at com.mathworks.connector.cosg.impl.CosgServiceProvider.deliver(CosgServiceProvider.java:76) at com.mathworks.connector.impl.ConnectorImpl.handle(ConnectorImpl.java:64) at com.mathworks.connector.impl.ContextImpl.handle(ContextImpl.java:182) at com.mathworks.connector.native_bridge.impl.NativeBridgeImpl.handle(NativeBridgeImpl.java:25) at com.mathworks.connector.native_bridge.NativeBridge.fromNative(NativeBridge.java:23)

[Md. Mubarak Hossain]

Hi dear friends, I faced same problem but I've solved it. I use Chrome as my default browser. I added many extensions like add blocker any many other blocking extension which was the reason to show the error. Therefore, You just Disable the Extensions and try it again. Hope it will work......

[xiangyu liang]

I also faced the same problem and noticed this answer mentioned " security software and firewall".So I tried shutting them down temporarily.And it worked!Maybe you could have a try.

[Hewy.j]

Running MATLAB as administrator solved this problem for me!

[Avishka Dhananjaya]

this works for me.thanks

[haokun zhu]

useful way to solve my problem

[yu kuang]

It works for me!!! Thanks

[tao wang]

useful way to solve my some problem!!Thanks

[Julius Zhu]

I have the same problem. I don't know how to solute it.

[Rong Cao]

I have the same problem

[Colin Fraser]

If you are still experiencing this issue, please create a service request below.

https://www.mathworks.com/support/contact_us.html

-Colin Fraser

Answer 2

[Chen Xiao]

In first attempt id didn't install the support package. But, in second attempt, it did. It seems that sometimes there is error in the host server.

Answer 3

[Hewy.j]

I had the same problem - It was solved by running MATLAB as administrator before trying to install the package. Hope this helps someone else!

[robert downey]

Yeah i worked for me too. had this issue once long back

Answer 4

[SuJin Lim]

I want to get the installation file for MATLAB Support Package for USB Webcams.

Please send me the package file.

[e-mail]

Thank you.

[Md. Mubarak Hossain]

Hi dear friends, I faced same problem but I've solved it. I use Chrome as my default browser. I added many extensions like add blocker any many other blocking extension which was the reason to show the error. Therefore, You just Disable the Extensions and try it again. Hope it will work......

[Subham Jain]

thank you. It worked

Answer 5

[Ghasem Abdi]

Dear Sir/Madam,

The problem still remains and I want this product urgently. Could you please help me how I can get it by a different way? My contact email is [e-mail]

Thanks in advance, Ghasem Abdi

[erfan Adferg2363 seidipoor]

خداییش قاسم منم الان دارم دنبال ی راه دیگه میگردم ولی هنوز پیدا نکردم هنوز بگو تو هیج کاری برای ما نکردی

[Walter Roberson]

You should contact Mathworks support for matters such as these. The volunteers who answer questions here do not know how the Support Package system works.

Answer 6

[Shahrokh Firouzi]

For me has the same problem, I have to fix this error as soon as possible, If anybody know the way please let us know. Download Error

 There was a problem downloading the support package. To resolve this issue, see this MATLAB Answer

[Md. Mubarak Hossain]

Hi dear friends, I faced same problem but I've solved it. I use Chrome as my default browser. I added many extensions like add blocker any many other blocking extension which was the reason to show the error. Therefore, You just Disable the Extensions and try it again. Hope it will work......

[Arafat Mukasa]

I also suggest that we use super fast internet while installing. Please use Ethernet/cable instead of wi-fi while installing. This is because cable internet is very reliable than wi-fi.

Answer 7

[fanjie li]

I want to get the installation file for Simulink Support Package for Arduino Hardware.

Please send me the package file.

I have tried download the file for many times, but failed.

[e-mail]

Thank you.

Answer 8

[jason Zhou]

I want to download the Communications System Toolbox Support Package for RTL-SDR Radio。but always failed.It`s show "Problems arise when downloading support packages"

[iqra aitbar]

I have the same problem. Was your problem resolved?

[Kyle Perry]

Hi Jason and Iqra,

If this issue is still occurring after you have installed the Bug Report, then please contact MathWorks support.

www.mathworks.com/support/contact_us

[chen]

我也有同样的问题，请问怎么解决？

[Julius Zhu]

我也是

Answer 9

[Md. Mubarak Hossain]

Hi dear friends, I faced same problem but I've solved it. I use Chrome as my default browser. I added many extensions like add blocker any many other blocking extension which was the reason to show the error. Therefore, You just Disable the Extensions and try it again. Hope it will work......

Answer 10

[Arafat Mukasa]

The solution for the problem.

I faced the same problem while installing several support packages such as Matlab and simulink for Arduino. I strongly suggest you use an internet connection that is very fast (I recommend you use Ethernet/cable instead of wi-fi). This is what I did and the entire process was a success. Please let your fist priority be a super fast internet connection before seeking out for advanced solutions such as proxy/firewall settings. Am very optimistic this will help since it helped me too. Wish you all the best.

Answer 11

[salman khan]

i was facing the same problem, it was resolved by chnging the proxy settings. Matlab addons doesnt work on proxy servers

Answer 12

[MUHAMMAD QAISAR ALI]

   please help on this error

Answer 13

[Edward Tyrance]

i am having this same error with 2017a installing xilinxzynq7000.mlpkginstall

[Edward Tyrance]

still having trouble with this downloading the hdl support package please check the link. yesterday I complaing in the review section and you took care of it with in 15 minutes hopefully today will be the same.

[Tech Support]

Hi,

If you are still experiencing this issue, please contact MathWorks support:

http://www.mathworks.com/support/contact_us/

-Justin

Answer 14

[Pollok Tim]

Got the same error and tried several things... System: Ubuntu 14.03, MatlabR2017b

Tried:

• 2 different internet connections (both Wlan and cable)
• different browser (firefox and chrome) without addons
• proxy on/off
• firewall (ufw) on/off

I can install Matlab addons and functions but all features seem not to work... Anything else I can try?

Answer 15

[Anietie etuk]

pls i need this package [e-mail]: MATLAB Support Package for USB Webcams

[Walter Roberson]

Did you try downloading it from https://www.mathworks.com/matlabcentral/fileexchange/45182-matlab-support-package-for-usb-webcams ?

[Anietie etuk]

yes it was giving errors

Answer 16

[Persian Engineer]

Hi I'm trying for days to install MATLAB support package for raspberry pi and i can't do it . I would love you to send me the package . thanks [e-mail]

[Kyle Perry]

Hello,

If you are experiencing an error with the download, please make sure you don't have a security program blocking the installation of the package. If that does not work, please contact MathWorks Support so we can assist with resolving the issue.

www.mathworks.com/support/contact_us/

Answer 17

[yang zhao]

Hi I'm trying for days to install MATLAB support package for raspberry pi and i can't do it . I would love you to send me the package . thanks [e-mail]

Answer 18

[ali kucur]

Same error for HDL Coder Support Package for Xilinx Zynq Platform on 2018b.

[Justin Ghetti]

Hi,

If you are still experiencing this issue, please contact MathWorks support:

http://www.mathworks.com/support/contact_us/

-Justin

Answer 19

[Kothandan M]

our Case Number is 03344100.

If you have a new technical support question, please submit a new request here : http://www.mathworks.com/contact_TS.html

Answer 20

[yingfeng xu]

I donot konw

Answer 21

[sajjad bagherian]

hi I need a MATLAB Support Package for IP Cameras. but I can not install it if anyone can send me

[e-mail]

[Walter Roberson]

Users are not permitted to send you Mathworks code.

You could try https://www.mathworks.com/matlabcentral/answers/293235-how-do-i-download-hardware-support-packages-and-optional-features-for-installation-on-a-computer-tha

Answer 22

[Quantum]

I donot konw

Answer 23

[sergio dario gonzalez ruiz]

no bajo

Answer 24

[Tesfaye Tereche]

Why do i recieve, this error when downloading matlab support package for Arduino hardware? There was a problem downloading the support package

Answer 25

[changshu zhan]

There is not the support package in my computer.

Answer 26

[wenxuan han]

我通过关闭防火墙和所有与防火墙具有相似功能的软件解决了这个问题。I solved this problem by shutting down the firewall and all software with similar functions.

Answer 27

[Julius Zhu]

说要13.0的版本？

[Julius Zhu]

？

Answer 28

[Wenda Xu]

I face the same question as you did.

If you set the Chrome as you default Internet browser, shut down all the extensions and try again.

It seems that somehow the chrome extensions act to prevent the programme from downloading the MATLAB extensions.