This error can appear for several reasons, with the main reason being due to a connection error between your computer and the Support Package server. This can happen as the result of security software or firewall on your network or local computer blocking this connection.
To troubleshoot this error, please reference the following article:
If you are receiving this error when installing any support package in MATLABR2016b, apply the following patch to your MATLAB installation (the patch is written for the MinGW support package, but is applicable to all support packages):
If you are still experiencing this error after trying the above, locate your MATLAB installer log file. For more information on locating your installer log file, please reference this article:
I am also still having the same issue. I am running the Mac version Sierra (2017a) but I also get the same error on the Windows version. I've tried updating my java version, switching my OS, restarting my mac, different profile for downloading the package, downloading the package through safari, trying to install a different package, and nothing works. My log file looks like this:
(Sep 07, 2017 10:41:26) Error: The application encountered an unexpected error and needs to close. You may want to try re-installing your product(s). More information can be found at /var/folders/2n/057jdpw90dqc_s424xkdzvwc0000gn/T/mathworks_user.log
(Sep 07, 2017 10:41:26) Exiting with status -2
(Sep 07, 2017 10:41:26) End - Unsuccessful.
(Sep 07, 2017 10:41:26) Download Error: There was a problem downloading the support package. To resolve this issue, see this MATLAB Answer at com.mathworks.supportsoftwareinstaller.api.SupportSoftwareClientBridge.downloadProductDataByBaseCode(SupportSoftwareClientBridge.java:521) at com.mathworks.supportsoftwareinstaller.services.ProductValidationService.validateProductsWithOverrides(ProductValidationService.java:78) at com.mathworks.supportsoftwareinstaller.services.ProductValidationService.validateProducts(ProductValidationService.java:48) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:606) at com.mathworks.installservicehandler.JsonPassThroughResponseWrapper.getData(JsonPassThroughResponseWrapper.java:24) at com.mathworks.installservicehandler.JsonPassThroughResponseWrapper.getData(JsonPassThroughResponseWrapper.java:10) at com.mathworks.connector.cosg.impl.CosgServiceProvider.deliver(CosgServiceProvider.java:76) at com.mathworks.connector.impl.ConnectorImpl.handle(ConnectorImpl.java:64) at com.mathworks.connector.impl.ContextImpl.handle(ContextImpl.java:182) at com.mathworks.connector.native_bridge.impl.NativeBridgeImpl.handle(NativeBridgeImpl.java:25) at com.mathworks.connector.native_bridge.NativeBridge.fromNative(NativeBridge.java:23)
Hi dear friends, I faced same problem but I've solved it. I use Chrome as my default browser. I added many extensions like add blocker any many other blocking extension which was the reason to show the error. Therefore, You just Disable the Extensions and try it again. Hope it will work......
I also faced the same problem and noticed this answer mentioned "security software and firewall".So I tried shutting them down temporarily.And it worked!Maybe you could have a try.
Installing the support package with elevated permissions on the machine may resolve the issue. MATLAB does not have another administrator mode for installing support packages.
If you are still experiencing this issue, please contact MathWorks support:
I had to reinstall matlab and today i'm not able to install add-ons. The error is "There was a problem downloading the support package. To resolve this issue, see thisMATLAB Answer"
Hi dear friends, I faced same problem but I've solved it. I use Chrome as my default browser. I added many extensions like add blocker any many other blocking extension which was the reason to show the error. Therefore, You just Disable the Extensions and try it again. Hope it will work......
The problem still remains and I want this product urgently. Could you please help me how I can get it by a different way? My contact email isghasem.abdi@yahoo.com
You should contact Mathworks support for matters such as these. The volunteers who answer questions here do not know how the Support Package system works.
Hi dear friends, I faced same problem but I've solved it. I use Chrome as my default browser. I added many extensions like add blocker any many other blocking extension which was the reason to show the error. Therefore, You just Disable the Extensions and try it again. Hope it will work......
I also suggest that we use super fast internet while installing. Please use Ethernet/cable instead of wi-fi while installing. This is because cable internet is very reliable than wi-fi.
I want to download the Communications System Toolbox Support Package for RTL-SDR Radio。but always failed.It`s show "Problems arise when downloading support packages"
Hi dear friends, I faced same problem but I've solved it. I use Chrome as my default browser. I added many extensions like add blocker any many other blocking extension which was the reason to show the error. Therefore, You just Disable the Extensions and try it again. Hope it will work......
I faced the same problem while installing several support packages such as Matlab and simulink for Arduino. I strongly suggest you use an internet connection that is very fast (I recommend you use Ethernet/cable instead of wi-fi). This is what I did and the entire process was a success. Please let your fist priority be a super fast internet connection before seeking out for advanced solutions such as proxy/firewall settings. Am very optimistic this will help since it helped me too. Wish you all the best.
still having trouble with this downloading the hdl support package please check the link. yesterday I complaing in the review section and you took care of it with in 15 minutes hopefully today will be the same.
Hi I'm trying for days to install MATLAB support package for raspberry pi and i can't do it . I would love you to send me the package . thankssadegh_soleimani@yahoo.com
If you are experiencing an error with the download, please make sure you don't have a security program blocking the installation of the package. If that does not work, please contact MathWorks Support so we can assist with resolving the issue.
Hi I'm trying for days to install MATLAB support package for raspberry pi and i can't do it . I would love you to send me the package . thankszhao_yang2080@yeah.net
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